# Knowledge 2025

## Knowledge 2025

- [Knowledge 2025 Guidebooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/knowledge-2025-guidebooks.md)

## CCA3603-K25

- [CCA3603 - Build an AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/cca3603-build-an-ai-agent.md)
- [Exercise 1: Build an Agentic Workflow (Use Case)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/exercise-1-build-an-agentic-workflow-use-case.md)
- [Exercise 2: Build an AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/exercise-2-build-an-ai-agent.md)
- [Exercise 3: Build a Tool, or two](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/exercise-3-build-a-tool-or-two.md)
- [Exercise 4: Bringing it all together](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/exercise-4-bringing-it-all-together.md)
- [Exercise 5: Test an AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/exercise-5-test-an-ai-agent.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/cca3603-k25/conclusion.md)

## SNU3280-K25

- [A. CMDB Data Manager Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/a.-cmdb-data-manager-introduction.md): The CMDB Data Manager is a robust and integrated solution designed to scale with large CMDBs and adapt to the rapid changes in a cloud-based environment.
- [Run ServiceNow Discovery](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/run-servicenow-discovery.md)
- [Configure Task Assignment Group](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/configure-task-assignment-group.md)
- [Attestation Policies Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/b.-attestation-policies/attestation-policies-overview.md): Attestation policies are configured to check the physical existence of IT infrastructure or applications associated with CIs in the attestation task and then process those CIs as appropriate.
- [Create Attestation Policy (Administrator)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/b.-attestation-policies/create-attestation-policy-administrator.md)
- [Work through Attestation Policy Task (User)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/b.-attestation-policies/work-through-attestation-policy-task-user.md)
- [Improve Attestation Policy (Administrator)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/b.-attestation-policies/improve-attestation-policy-administrator.md)
- [Retirement Policies Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/c.-retirement-policies/retirement-policies-overview.md)
- [View Life Cycle Mappings and Retirement Definition (Administrator)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/c.-retirement-policies/view-life-cycle-mappings-and-retirement-definition-administrator.md)
- [Create Retirement Policy (Administrator)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/c.-retirement-policies/create-retirement-policy-administrator.md)
- [Work through Retirement Policy Task (User)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/c.-retirement-policies/work-through-retirement-policy-task-user.md)
- [Challenge](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/c.-retirement-policies/challenge.md)
- [Certification Policies Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/d.-certification-policies/certification-policies-overview.md)
- [Create Certification Policy (Administrator)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/d.-certification-policies/create-certification-policy-administrator.md)
- [Work through Certification Policy Task (User)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/d.-certification-policies/work-through-certification-policy-task-user.md)
- [Summary](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3280-k25/summary.md)

## LAB2565-K25

- [How to use Process Mining to identify process improvement opportunities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/how-to-use-process-mining-to-identify-process-improvement-opportunities.md)
- [Lab 1 - Exploring the Summary and Insights page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-1-exploring-the-summary-and-insights-page.md)
- [Lab 2 - Using the Analyst Workbench to identify process improvement opportunities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-2-using-the-analyst-workbench-to-identify-process-improvement-opportunities.md)
- [Channel Analysis](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-2-using-the-analyst-workbench-to-identify-process-improvement-opportunities/channel-analysis.md)
- [Identifying Potential Automation Opportunities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-2-using-the-analyst-workbench-to-identify-process-improvement-opportunities/identifying-potential-automation-opportunities.md)
- [Understanding the impact of a process change](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-2-using-the-analyst-workbench-to-identify-process-improvement-opportunities/understanding-the-impact-of-a-process-change.md)
- [Multihop Analysis](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-2-using-the-analyst-workbench-to-identify-process-improvement-opportunities/multihop-analysis.md)
- [Lab 3 - Creating our first Process Mining project](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-3-creating-our-first-process-mining-project.md)
- [Lab 4 (Bonus) - Understanding Process Configuration Records](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/lab-4-bonus-understanding-process-configuration-records.md)
- [Next Steps and Additional Resources](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2565-k25/next-steps-and-additional-resources.md)

## LAB3200-K25

- [Unlock Value ​with CMDB ​Data Foundations ​(Lab 3200)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/unlock-value-with-cmdb-data-foundations-lab-3200.md)
- [Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/unlock-value-with-cmdb-data-foundations-lab-3200/objectives.md)
- [Lab Setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/unlock-value-with-cmdb-data-foundations-lab-3200/lab-setup.md)
- [Lab 1 - Data Foundations Use Case Experience](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-1-data-foundations-use-case-experience.md)
- [Lab 1.1 - Change Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-1-data-foundations-use-case-experience/lab-1.1-change-management.md)
- [Lab 1.2 - AIOps Event Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-1-data-foundations-use-case-experience/lab-1.2-aiops-event-management.md)
- [Lab 2 - Build Effective Service Maps](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-2-build-effective-service-maps.md)
- [Lab 2.1 - Build an Application Service map using the CSDM wizard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-2-build-effective-service-maps/lab-2.1-build-an-application-service-map-using-the-csdm-wizard.md)
- [Lab 2.2 - Build multiple Application Service Maps from tag data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-2-build-effective-service-maps/lab-2.2-build-multiple-application-service-maps-from-tag-data.md)
- [Lab 2.3 - Build an Application Service Map using the Dynamic CI Group](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3200-k25/lab-2-build-effective-service-maps/lab-2.3-build-an-application-service-map-using-the-dynamic-ci-group.md)

## CCL1054-K25

- [Build an AI Agent that can reason and take action to automate your organization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/build-an-ai-agent-that-can-reason-and-take-action-to-automate-your-organization.md)
- [Exercise 1: Create a Use Case - Universal Request Reviewer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-1-create-a-use-case-universal-request-reviewer.md)
- [Exercise 2: Create an AI Agent - Universal Request Analyzer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-2-create-an-ai-agent-universal-request-analyzer.md)
- [Exercise 3: Create tools for the Universal Request Analyzer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-3-create-tools-for-the-universal-request-analyzer.md)
- [Exercise 4: Create AI Agent - Universal Request Self-Service Resolution Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-4-create-ai-agent-universal-request-self-service-resolution-agent.md)
- [Exercise 5: Create tools for the Universal Request Self-Service Resolution Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-5-create-tools-for-the-universal-request-self-service-resolution-agent.md)
- [Exercise 6: Create AI Agent - Task Creation Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-6-create-ai-agent-task-creation-agent.md)
- [Exercise 7: Create tools for the Task Creation Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-7-create-tools-for-the-task-creation-agent.md)
- [Exercise 8: Test and deploy Use Case - Universal Request Reviewer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/exercise-8-test-and-deploy-use-case-universal-request-reviewer.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1054-k25/conclusion.md)

## CCL1056-K25

- [CCL1056 Unlocking Now Assist Skill Kit: Build a custom GenAI skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill.md)
- [Exercise 1: Get to know Now Assist Skill Kit](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-1-get-to-know-now-assist-skill-kit.md)
- [Exercise 2: Refine a prompt within a skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-2-refine-a-prompt-within-a-skill.md)
- [Exercise 3: Add a tool to a skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-3-add-a-tool-to-a-skill.md)
- [Exercise 4: Testing a prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-4-testing-a-prompt.md)
- [Exercise 5: Evaluate a prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-5-evaluate-a-prompt.md)
- [Exercise 6: Publish and activate a skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-6-publish-and-activate-a-skill.md)
- [Exercise 7: Calling a skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/exercise-7-calling-a-skill.md)
- [Lab Wrap-Up](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/lab-wrap-up.md)
- [Reference: Skill & Prompting Best Practices](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/reference-skill-and-prompting-best-practices.md)
- [Reference: Helpful Resources](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1056-k25/ccl1056-unlocking-now-assist-skill-kit-build-a-custom-genai-skill/reference-helpful-resources.md)

## CCL1062-K25

- [Lab: Generative AI for ServiceNow application development](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/lab-generative-ai-for-servicenow-application-development.md): Hello! Welcome to CCL1062 - Generative AI for ServiceNow application development!
- [Prerequisites](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/prerequisites.md): Set up your instance's applications, activated skills, and user roles correctly to get started!
- [Activating Now Assist Skills](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/activating-now-assist-skills.md)
- [What are we building today?](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/what-are-we-building-today.md): Let's build a new custom application, then layer in all the goodies!
- [Now Assist for Creator Skills](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/now-assist-for-creator-skills.md): Let's try using all the skills to accelerate our application building!
- [App Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/app-generation.md)
- [App Summarization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/app-summarization.md)
- [Flow Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/flow-generation.md)
- [Flow Recommendations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/flow-recommendations.md)
- [Playbook Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/playbook-generation.md)
- [Code Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/code-generation.md)
- [Spoke Generation (Optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/spoke-generation-optional.md)
- [Analytics Generation (Optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/analytics-generation-optional.md)
- [UI Generation (Optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/ui-generation-optional.md)
- [Test Generation (Optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1062-k25/test-generation-optional.md)

## CCL1084-K25

- [Unraveling the Workflow Automation Suite: A 360° Exploration of Intelligent Tools](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools.md): This lab explores all the tools available in Workflow Automation space and helps you play around with both AI and non AI versions of those.
- [Workflow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio.md)
- [Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/playbooks.md)
- [Flow Designer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/flow-designer.md)
- [Decision Tables](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/decision-tables.md)
- [Conversational Subflows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/conversational-subflows.md)
- [Trigger Designer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/trigger-designer.md)
- [GenAI Capabilities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/genai-capabilities.md)
- [Flow Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/genai-capabilities/flow-generation.md)
- [Image2Flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/genai-capabilities/image2flow.md)
- [Playbook Generation & Image2Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/unraveling-the-workflow-automation-suite-a-360-exploration-of-intelligent-tools/workflow-studio/genai-capabilities/playbook-generation-and-image2playbook.md)
- [Exercise: Employee Onboarding Process](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process.md): For this session we will build an employee onboarding playbook. We will see how to create the following:
- [Get the instance ready](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/get-the-instance-ready.md)
- [Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/playbook.md)
- [Create a playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/playbook/create-a-playbook.md)
- [Add trigger and stages](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/playbook/add-trigger-and-stages.md)
- [Add existing activity to the stages](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/playbook/add-existing-activity-to-the-stages.md)
- [Create Activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/playbook/create-activity.md)
- [Create a flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/create-a-flow.md)
- [Create a Decision Table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/create-a-flow/create-a-decision-table.md)
- [Create Approval flow using decision table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/create-a-flow/create-approval-flow-using-decision-table.md)
- [Associate the Flow with the Playbook activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/associate-the-flow-with-the-playbook-activity.md)
- [Execute Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/execute-playbook.md)
- [GenAI Capabilities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/genai-capabilities.md)
- [Flow Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/genai-capabilities/flow-generation.md)
- [Conversational Action](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/genai-capabilities/conversational-action.md)
- [Playbook Generation & Image2Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/exercise-employee-onboarding-process/genai-capabilities/playbook-generation-and-image2playbook.md)
- [Bonus: Upcoming Features](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/bonus-upcoming-features.md)
- [Flow as code - Fluent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/bonus-upcoming-features/flow-as-code-fluent.md)
- [Workflow Guide](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/bonus-upcoming-features/workflow-guide.md)
- [Agentic AI - Fluid Flows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1084-k25/bonus-upcoming-features/agentic-ai-fluid-flows.md)

## CCL1115-K25

- [Uncovering insights with Process Mining: Optimize and automate your workflows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/uncovering-insights-with-process-mining-optimize-and-automate-your-workflows.md)
- [Outline](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/outline.md)
- [Reset Machine Learning Settings](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/create-project-and-mine/reset-machine-learning-settings.md): Good to do this before beginning the lab or if mining gets stuck.
- [Exercise 1](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/create-project-and-mine/exercise-1.md): Create the Project
- [Exercise 2](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/create-project-and-mine/exercise-2.md): Configure the Project
- [Exersise 3](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/create-project-and-mine/exersise-3.md): The Mine
- [Summary and Insights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/analysis/summary-and-insights.md)
- [Analyst Workbench](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1115-k25/analysis/analyst-workbench.md)

## CCL1118-K25

- [Is your ServiceNow instance truly secure? Find out now!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1118-k25/is-your-servicenow-instance-truly-secure-find-out-now.md)
- [Exercise 1: Security Compliance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1118-k25/exercise-1-security-compliance.md)
- [Exercise 2: Data & Configuration Security Review](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1118-k25/exercise-2-data-and-configuration-security-review.md)
- [Exercise 3: Insecure Events Monitoring](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1118-k25/exercise-3-insecure-events-monitoring.md)
- [Bonus Exercise: Explore Best Practices](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1118-k25/bonus-exercise-explore-best-practices.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1118-k25/conclusion.md)

## CCL1124-K25

- [Need an Assist? Build Your Own Custom LLM Skill with Now Assist](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1124-k25/need-an-assist-build-your-own-custom-llm-skill-with-now-assist.md)
- [Exercise 1: Access & Create a Skill Outline](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1124-k25/exercise-1-access-and-create-a-skill-outline.md)
- [Exercise 2: Create a Tool](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1124-k25/exercise-2-create-a-tool.md)
- [Exercise 3: Create a Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1124-k25/exercise-3-create-a-prompt.md)
- [Exercise 4: Publish & Deploy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1124-k25/exercise-4-publish-and-deploy.md)

## CCL1135-K25

- [Workflow Data Fabric: Building intelligent integrations and AI Agents with GenAI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1135-k25/workflow-data-fabric-building-intelligent-integrations-and-ai-agents-with-genai.md): CreatorCon 2025 - CCL1135
- [Exercise 1: Setup Alpaca paper trading account.](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1135-k25/exercise-1-setup-alpaca-paper-trading-account..md): Paper trading is done inside a sandbox. No real money is used. Do NOT turn on live trading.
- [Exercise 2: Create a new authentication algorithm and configuration template](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1135-k25/exercise-2-create-a-new-authentication-algorithm-and-configuration-template.md): Alpaca uses a custom authentication with its customer headers. Although not related to AI agents, We will create authentication algorithm for Alpaca. IH ships dozens of auth algorithms like AWS.
- [Exercise 3: Create spoke and import an OpenAPI Specification](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1135-k25/exercise-3-create-spoke-and-import-an-openapi-specification.md)
- [Exercise 4: Build AI agents for market research and stock trading](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1135-k25/exercise-4-build-ai-agents-for-market-research-and-stock-trading.md)

## CCL1152-K25

- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/getting-started.md)
- [Explore Workflow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/explore-workflow-studio.md)
- [Homepage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/explore-workflow-studio/homepage.md)
- [Operations page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/explore-workflow-studio/operations-page.md)
- [Integrations page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/explore-workflow-studio/integrations-page.md)
- [Exercise : Credit Card Approval Process](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process.md)
- [Create a Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/create-a-playbook.md)
- [Create a Subflow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/create-a-subflow.md)
- [Create a Decision Table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/create-a-decision-table.md)
- [Test and publish decision table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/create-a-decision-table/test-and-publish-decision-table.md)
- [Configure Make a decision flowlogic](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/configure-make-a-decision-flowlogic.md)
- [Test and publish subflow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/configure-make-a-decision-flowlogic/test-and-publish-subflow.md)
- [Configure Playbook Activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/configure-playbook-activity.md)
- [Test and Activate Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/configure-playbook-activity/test-and-activate-playbook.md)
- [Check execution in Operations page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/exercise-credit-card-approval-process/check-execution-in-operations-page.md)
- [Demo - Workflow Guide](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/demo-workflow-guide.md)
- [Demo - Generative AI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/demo-generative-ai.md)
- [Workflow Agents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/demo-generative-ai/workflow-agents.md)
- [Flow Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/demo-generative-ai/flow-generation.md)
- [Playbook Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1152-k25/demo-generative-ai/playbook-generation.md)

## CCL1162-K25

- [CCL-1162 - K25](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1162-k25/ccl-1162-k25.md): Application deployment: Advanced Configuration of Pipelines in AEMC
- [Section 1: Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1162-k25/section-1-getting-started.md)
- [Section 2: Approvals workflow update](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1162-k25/section-2-approvals-workflow-update.md)
- [Section 3: ATF and Instance Scans](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1162-k25/section-3-atf-and-instance-scans.md)
- [Section 4: Change management and CI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1162-k25/section-4-change-management-and-ci.md)
- [Section 5: Submitting an App](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1162-k25/section-5-submitting-an-app.md)

## CCL1182-K25

- [Pro Developer Concepts for Custom Application Development](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1182-k25/pro-developer-concepts-for-custom-application-development.md)
- [Exercise 1: Extend the Plasma Sword Task (PS Task) Table for Use by Additional teams.](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1182-k25/exercise-1-extend-the-plasma-sword-task-ps-task-table-for-use-by-additional-teams..md): Multi-level table inheritance in ServiceNow, combined with careful design of Access Control Lists (ACLs), is a powerful way to manage data grouping and access control.
- [Exercise #2: Create a subflow for repeatable business process](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1182-k25/exercise-2-create-a-subflow-for-repeatable-business-process.md): Creating a subflow in ServiceNow for a repeatable process is a great way to improve workflow maintainability and reusability.
- [Exercise #3: Utilize a custom spoke to enable no-code custom JavaScript reuse](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1182-k25/exercise-3-utilize-a-custom-spoke-to-enable-no-code-custom-javascript-reuse.md): Creating a spoke action that encapsulates JavaScript code and making the action available in Flow Designer will allow non-developers to use custom logic without writing code themselves.
- [Exercise #4: Utilize A Generator to Suggest Recommended Actions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1182-k25/exercise-4-utilize-a-generator-to-suggest-recommended-actions.md): Creating a reusable script that can generate new functions based on a template or a set of parameters. Useful for automating the creation of similar scripts, workflows, or other components.
- [Exercise #5: Create a custom activity for use in Creator Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1182-k25/exercise-5-create-a-custom-activity-for-use-in-creator-studio.md)

## CCL1198-K25

- [About Flow Designer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/about-flow-designer.md)
- [About Workflow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/about-workflow-studio.md)
- [About Flow Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/about-flow-generation.md)
- [Prerequisites](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/prerequisites.md): Enable AI Search (Only for Lab Instance)
- [Enable Flow Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/enable-flow-generation.md)
- [Travel Request Table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/travel-request-table.md)
- [Create a Custom Action -Validate Travel Details](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/create-a-custom-action-validate-travel-details.md): Create a custom action to validate the travel dates, cost limits and duplicate travel and return if details are valid or not with message.
- [Create Subflow  Using GenAI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/create-subflow-using-genai.md)
- [Create Another Subflow Using GenAI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/create-another-subflow-using-genai.md)
- [Preview AI Generated Flow / Regenerate Flow /Stop Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/preview-ai-generated-flow-regenerate-flow-stop-generation.md)
- [Create Flow/Subflow Prompt Using hashtags(#)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/exercise-travel-request-workflow-in-servicenow-using-genai/create-flow-subflow-prompt-using-hashtags.md)
- [Create Flow Using GenAI and AI Search RAG](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/create-flow-using-genai-and-ai-search-rag.md): Create main flow - Travel Request main workflow using GenAI
- [Flow Generation - High-Level architecture](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/flow-generation-high-level-architecture.md)
- [Bonus](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/bonus.md)
- [Image2flow - Demo](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/bonus/image2flow-demo.md)
- [Flow Summarization - Demo](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/bonus/flow-summarization-demo.md)
- [Flow Generation API - Demo](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/bonus/flow-generation-api-demo.md)
- [Future Releases](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1198-k25/future-releases.md)

## CCL1221-K25

- [Lights, camera, automate! Take charge of your automations with Automation Center](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1221-k25/lights-camera-automate-take-charge-of-your-automations-with-automation-center.md)
- [Exercise 1: Integrating third-party automations using Connection Manager](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1221-k25/exercise-1-integrating-third-party-automations-using-connection-manager.md)
- [Exercise 2: Creating Automation Requests and Tasks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1221-k25/exercise-2-creating-automation-requests-and-tasks.md): Manage all automation requests from one location from the Request Board in the Automation Center Kanban board.
- [Exercise 3: Managing automations and handling exceptions using Action Center.](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1221-k25/exercise-3-managing-automations-and-handling-exceptions-using-action-center..md)
- [Exercise 4: Tracking and monitoring ServiceNow Flows in Automation Center.](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1221-k25/exercise-4-tracking-and-monitoring-servicenow-flows-in-automation-center..md)
- [Exercise 5: Understanding Automation Center's dashboards.](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1221-k25/exercise-5-understanding-automation-centers-dashboards..md): Automation Center has three major dashboard's namely Overview, Executions and Value

## CCL1260-K25

- [Exercise 1: Creating a technical dashboard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1260-k25/exercise-1-creating-a-technical-dashboard.md)
- [Exercise 2: Layout and visualizations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1260-k25/exercise-2-layout-and-visualizations.md)
- [Exercise 3: Filter configuration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1260-k25/exercise-3-filter-configuration.md)
- [Exercise 4: Dynamic change of frequency](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1260-k25/exercise-4-dynamic-change-of-frequency.md)
- [Exercise 5: Show only incidents with problems](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1260-k25/exercise-5-show-only-incidents-with-problems.md)
- [(Bonus) Add work note in incident records](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1260-k25/bonus-add-work-note-in-incident-records.md)

## CCL1300-K25

- [Flow Debugger: simplify complex flow debugging](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/flow-debugger-simplify-complex-flow-debugging.md): Welcome to the Flow Debugger Lab. This guide will walk you through using Flow Debugger in ServiceNow’s Flow Designer to troubleshoot and optimize flows effectively.
- [Understand the debug controls by debugging a sample flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow.md): Lab session part 1
- [Adding/removing breakpoints](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow/adding-removing-breakpoints.md)
- [Resume](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow/resume.md)
- [Step over](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow/step-over.md)
- [Step into](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow/step-into.md)
- [Step out](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow/step-out.md)
- [Skip all breakpoints](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understand-the-debug-controls-by-debugging-a-sample-flow/skip-all-breakpoints.md)
- [Understanding new complex features with the help of flow debugger](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understanding-new-complex-features-with-the-help-of-flow-debugger.md): Lab session part 2
- [Go back to](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understanding-new-complex-features-with-the-help-of-flow-debugger/go-back-to.md)
- [Do the following in parallel](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understanding-new-complex-features-with-the-help-of-flow-debugger/do-the-following-in-parallel.md)
- [Skip iteration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understanding-new-complex-features-with-the-help-of-flow-debugger/skip-iteration.md)
- [Exit loop](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/understanding-new-complex-features-with-the-help-of-flow-debugger/exit-loop.md)
- [Fix a buggy flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/fix-a-buggy-flow.md): Lab session part 3- service catalog request
- [Find the root cause using debugger](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/find-the-root-cause-using-debugger.md): Lab session part 4- finding the root cause of a buggy flow
- [Future roadmap for debugger](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1300-k25/future-roadmap-for-debugger.md)

## CCL1306-K25

- [3 Levels of Integration Design: Seamless retrieval of leave balance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1306-k25/3-levels-of-integration-design-seamless-retrieval-of-leave-balance.md): Overview
- [Exercise 1: Virtual Agent Conversation - Request Leave Balance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1306-k25/exercise-1-virtual-agent-conversation-request-leave-balance.md)
- [Exercise 2: Integration via Flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1306-k25/exercise-2-integration-via-flow.md)
- [Exercise 3: Integration via Script Include](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1306-k25/exercise-3-integration-via-script-include.md)
- [Exercise 4: \[CHALLENGE\] Integration via Remote Table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1306-k25/exercise-4-challenge-integration-via-remote-table.md)

## CCL1313-K25

- [Mastering Decision Tables: The Secret to Smarter flows!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/mastering-decision-tables-the-secret-to-smarter-flows.md)
- [Introduction to workflow capabilities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/introduction-to-workflow-capabilities.md)
- [Understanding Decision Builder](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/introduction-to-workflow-capabilities/understanding-decision-builder.md)
- [Getting started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/getting-started.md)
- [Request Fulfilment Flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/request-fulfilment-flow.md)
- [Exercise 0 - Exploring Workflow studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/exercise-0-exploring-workflow-studio.md)
- [Exercise 1 -Define a Flow for Request Fulfillment logic based on multiple factors using if logic](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/exercise-1-define-a-flow-for-request-fulfillment-logic-based-on-multiple-factors-using-if-logic.md)
- [Exercise 2 - Decouple the logic into a basic decision table and simplify the flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/exercise-2-decouple-the-logic-into-a-basic-decision-table-and-simplify-the-flow.md)
- [Exercise 3 : Using a decision table in flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/exercise-3-using-a-decision-table-in-flow.md)
- [Exercise 4 - Change logic independently of flows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/exercise-4-change-logic-independently-of-flows.md)
- [Exercise 5 - Use excel export/import](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/exercise-5-use-excel-export-import.md)
- [Bonus Exercise - Additional Features of Decision Tables](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/bonus-exercise-additional-features-of-decision-tables.md)
- [Summary](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1313-k25/summary.md)

## CCL1317-K25

- [CCL1317: Simplifying the complex: Use Playbook variants to implement dynamic workflows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/ccl1317-simplifying-the-complex-use-playbook-variants-to-implement-dynamic-workflows.md)
- [Introduction to Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/introduction-to-playbooks.md)
- [Exercise 1: Explore Playbooks in Workflow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/introduction-to-playbooks/exercise-1-explore-playbooks-in-workflow-studio.md)
- [Building Playbook variants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/building-playbook-variants.md)
- [Exercise 2: Build your variant tree](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/building-playbook-variants/exercise-2-build-your-variant-tree.md)
- [Exercise 3: Add variant activities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/building-playbook-variants/exercise-3-add-variant-activities.md)
- [Exercise 4: Variant overrides](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/building-playbook-variants/exercise-4-variant-overrides.md)
- [Testing Playbook variants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/testing-playbook-variants.md)
- [Exercise 5: Run the playbook for an IC5+ candidate](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/testing-playbook-variants/exercise-5-run-the-playbook-for-an-ic5+-candidate.md)
- [Exercise 6: Variant re-evaluation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/testing-playbook-variants/exercise-6-variant-re-evaluation.md)
- [Lab Recap](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1317-k25/lab-recap.md)

## CCL1318-K25

- [Playbook generation using NowAssist](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/playbook-generation-using-nowassist.md)
- [Create a playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/create-a-playbook.md)
- [Exercise 1: Navigate to Playbook editor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/create-a-playbook/exercise-1-navigate-to-playbook-editor.md)
- [Exercise 2: Create a playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/create-a-playbook/exercise-2-create-a-playbook.md)
- [Activate Playbook Generation Skills](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/activate-playbook-generation-skills.md)
- [Exercise 3: Explore Now Assist Admin](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/activate-playbook-generation-skills/exercise-3-explore-now-assist-admin.md)
- [Exercise 4: Activate Playbook generation skills](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/activate-playbook-generation-skills/exercise-4-activate-playbook-generation-skills.md)
- [Use NowAssist to generate playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/use-nowassist-to-generate-playbooks.md)
- [Exercise 5: Generate playbook with prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/use-nowassist-to-generate-playbooks/exercise-5-generate-playbook-with-prompt.md)
- [Exercise 6: Generate playbook with image](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/use-nowassist-to-generate-playbooks/exercise-6-generate-playbook-with-image.md)
- [Exercise 7: Explore playbook recommendations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/use-nowassist-to-generate-playbooks/exercise-7-explore-playbook-recommendations.md)
- [Bonus: Demo of RAG based Playbook Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1318-k25/use-nowassist-to-generate-playbooks/bonus-demo-of-rag-based-playbook-generation.md)

## CCL1322-K25

- [Conquering Playbook Activity UIs: Build delightful experiences in UI Builder](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/conquering-playbook-activity-uis-build-delightful-experiences-in-ui-builder.md)
- [The Playbook Blueprint](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/the-playbook-blueprint.md)
- [Phase 1: Playbook Fundamentals](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-1-playbook-fundamentals.md)
- [1. Understanding Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-1-playbook-fundamentals/1.-understanding-playbooks.md)
- [2. Activity UIs](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-1-playbook-fundamentals/2.-activity-uis.md)
- [Phase 2: Build it Yourself](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-2-build-it-yourself.md)
- [Iteration 1: The Automation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-2-build-it-yourself/iteration-1-the-automation.md)
- [Iteration 2: The Simple Activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-2-build-it-yourself/iteration-2-the-simple-activity.md)
- [Iteration 3: The User Experience](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-2-build-it-yourself/iteration-3-the-user-experience.md)
- [Iteration 4: The Actions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1322-k25/phase-2-build-it-yourself/iteration-4-the-actions.md)

## CCL1323-K25

- [Overall outline](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/overall-outline.md)
- [Background](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/background.md)
- [Exercise 1: Navigate to Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-1-navigate-to-playbooks.md)
- [Exercise 2: Review an existing Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-2-review-an-existing-playbook.md): Overall playbook
- [Exercise 3: Update an existing 'Collect user data' activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-3-update-an-existing-collect-user-data-activity.md)
- [Exercise 4: Add a Questionnaire activity to a Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-4-add-a-questionnaire-activity-to-a-playbook.md)
- [Exercise 5: Add a Decision to a Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-5-add-a-decision-to-a-playbook.md)
- [Exercise 6: Create a decision table to help with assigning escalations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-6-create-a-decision-table-to-help-with-assigning-escalations.md)
- [Exercise 7: Add a decision table to a Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-7-add-a-decision-table-to-a-playbook.md)
- [Exercise 8: Test your playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/exercise-8-test-your-playbook.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1323-k25/conclusion.md)

## CCL1364-K25

- [Modern ServiceNow App Development](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/modern-servicenow-app-development.md): Session Overview and Objective
- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/modern-servicenow-app-development/getting-started.md)
- [ServiceNow IDE](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/modern-servicenow-app-development/servicenow-ide.md): Discover the IDE
- [Useful Links](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/modern-servicenow-app-development/useful-links.md)
- [Exercise 1: Create new TO-DO List application](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/exercise-1-create-new-to-do-list-application.md): In this section we will create a Fluent application, add Tables, Roles, ACLs, Business Rules, and learn how to leverage 3rd party NPM packages in your ES Modules
- [Exercise 2: Git Integration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/exercise-2-git-integration.md): In this exercise we can use the IDE to push and interact with a git repository
- [Exercise 3: By-directional sync](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/exercise-3-by-directional-sync.md): The SDK allows for modifying records on the instance, and updating the fluent representations of them in a process called "transform".
- [Exercise 4: Convert an existing application](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1364-k25/exercise-4-convert-an-existing-application.md): Learn how to convert an existing application to Fluent

## CCL1447-K25

- [Protect your sensitive data access controls](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls.md)
- [Exercise 0 - Setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-0-setup.md): Time: 5 minutes
- [Exercise 1 - Create Security Attribute](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-1-create-security-attribute.md): Time: 10 mins
- [Exercise 2 - Create Deny-Unless](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-2-create-deny-unless.md): Time: 10 mins
- [Exercise 3 - Create Field-Level ACL](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-3-create-field-level-acl.md): Time: 10 mins
- [Exercise 4 - Create Field-Level Query ACL](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-4-create-field-level-query-acl.md): Time: 10 mins
- [Exercise 5 - Create Related Record Access](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-5-create-related-record-access.md): Time: 10 mins
- [Exercise 6 - Create Security Data Filter](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-6-create-security-data-filter.md): Time: 10 mins
- [Exercise 7 - Troubleshoot access with Access Analyzer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1447-k25/protect-your-sensitive-data-access-controls/exercise-7-troubleshoot-access-with-access-analyzer.md): Time: 10 mins

## CCL1449-K25

- [Unlocking the secrets: Reverse engineering in ServiceNow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow.md)
- [Set 1](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-1.md): First grouping of lab exercises
- [Exercise 1 UI Action Starting Point](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-1/exercise-1-ui-action-starting-point.md)
- [Exercise 2 Incident Record](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-1/exercise-2-incident-record.md)
- [Exercise 3 Studio Code Search](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-1/exercise-3-studio-code-search.md): Exercise 3 assumes the lab instance admin user language is still set for 'English'
- [Exercise 4: Set Cool Theme](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-1/exercise-4-set-cool-theme.md): Optional 4th Exercise
- [Set 2](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-2.md)
- [Exercise 5 Script Debugger](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-2/exercise-5-script-debugger.md)
- [Exercise 6 SRAPI Debug](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-2/exercise-6-srapi-debug.md)
- [Set 3](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-3.md)
- [Exercise 7 UI Builder](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1449-k25/unlocking-the-secrets-reverse-engineering-in-servicenow/set-3/exercise-7-ui-builder.md)

## CCL1517-K25

- [Boost your automation knowledge: Unlock the power of RPA Work Queues!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/boost-your-automation-knowledge-unlock-the-power-of-rpa-work-queues.md)
- [Preparing the Lab](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/preparing-the-lab.md)
- [Option 1: Use provided Windows virtual machine](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/option-1-use-provided-windows-virtual-machine.md)
- [Option 2: Use your own Windows laptop](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/option-2-use-your-own-windows-laptop.md)
- [Exercise 1: Create a Queue and Assign it to a Bot process](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-1-create-a-queue-and-assign-it-to-a-bot-process.md)
- [Exercise 2: Create Work Queue Items Using a Flow Triggered via Incident](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-2-create-work-queue-items-using-a-flow-triggered-via-incident.md)
- [Exercise 3: Download the automation package from RPA Hub.](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-3-download-the-automation-package-from-rpa-hub..md)
- [Exercise 4: Assign Bot process, Robot and Map your Queue in the automation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-4-assign-bot-process-robot-and-map-your-queue-in-the-automation.md)
- [Exercise 5: Using the GetWQI component validate that items are being fetched correctly](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-5-using-the-getwqi-component-validate-that-items-are-being-fetched-correctly.md)
- [Exercise 6:Enhance the automation by incorporating UpdateWQI component to update workitems](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-6-enhance-the-automation-by-incorporating-updatewqi-component-to-update-workitems.md)
- [Exercise 7: Using auto-retry functionality for your failed work items in RPA Hub](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/exercise-7-using-auto-retry-functionality-for-your-failed-work-items-in-rpa-hub.md)
- [Congratulations!!!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1517-k25/congratulations.md)

## CCL1545-K25

- [One studio to rule them all: Unified development in ServiceNow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/one-studio-to-rule-them-all-unified-development-in-servicenow-studio.md): CCL1545 Lab Exercise Instructions
- [Exercise 1: Getting to know the newest studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-1-getting-to-know-the-newest-studio.md)
- [Exercise 1.1: Exploring ServiceNow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-1-getting-to-know-the-newest-studio/exercise-1.1-exploring-servicenow-studio.md)
- [Exercise 1.2: Using what you've learned](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-1-getting-to-know-the-newest-studio/exercise-1.2-using-what-youve-learned.md)
- [Exercise 1.3: Bookmarks!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-1-getting-to-know-the-newest-studio/exercise-1.3-bookmarks.md)
- [Exercise 1.4: Last but not least, Search!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-1-getting-to-know-the-newest-studio/exercise-1.4-last-but-not-least-search.md)
- [Exercise 1.5: Bonus! Expanding Search](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-1-getting-to-know-the-newest-studio/exercise-1.5-bonus-expanding-search.md)
- [Exercise 2: Time to build](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-2-time-to-build.md)
- [Exercise 2.1: Creating the Scope](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-2-time-to-build/exercise-2.1-creating-the-scope.md)
- [Exercise 2.2: Create the first table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-2-time-to-build/exercise-2.2-create-the-first-table.md)
- [Exercise 3: Update Sets and Scopes](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-3-update-sets-and-scopes.md)
- [Exercise 3.1: All about Update Sets](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-3-update-sets-and-scopes/exercise-3.1-all-about-update-sets.md)
- [Exercise 3.2: Creating the progress log table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-3-update-sets-and-scopes/exercise-3.2-creating-the-progress-log-table.md)
- [Exercise 3.3: We're going cross scope!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-3-update-sets-and-scopes/exercise-3.3-were-going-cross-scope.md)
- [Exercise 3.4: Bonus! Moar tables](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-3-update-sets-and-scopes/exercise-3.4-bonus-moar-tables.md)
- [Exercise 4: User Interfaces](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-4-user-interfaces.md)
- [Exercise 4.1: Catalog Builder? No Catalog Builder? Build how you want...](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-4-user-interfaces/exercise-4.1-catalog-builder-no-catalog-builder-build-how-you-want....md)
- [Exercise 4.2: Catalog Builder? No Catalog Builder? Pt 2](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-4-user-interfaces/exercise-4.2-catalog-builder-no-catalog-builder-pt-2.md)
- [Exercise 4.3: Bonus! Build Logic](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/exercise-4-user-interfaces/exercise-4.3-bonus-build-logic.md)
- [Resources](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1545-k25/resources.md)

## CCL1553-K25

- [CCL1553: Turn words into action with the art of Prompt Engineering](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/ccl1553-turn-words-into-action-with-the-art-of-prompt-engineering.md)
- [Exercise 1: Basics of Prompt Engineering](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/exercise-1-basics-of-prompt-engineering.md)
- [Exercise 2: Common Mistakes](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/exercise-2-common-mistakes.md)
- [Exercise 3: Crafting Effective Prompts](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/exercise-3-crafting-effective-prompts.md)
- [Exercise 4: Other Prompting Techniques](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/exercise-4-other-prompting-techniques.md)
- [Exercise 5: Bonus! Putting it together in ServiceNow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/exercise-5-bonus-putting-it-together-in-servicenow.md)
- [Resources](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/resources.md)
- [Skills and how to use them](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/skills-and-how-to-use-them.md)
- [Troubleshooting](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/troubleshooting.md)
- [Hidden Notes](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1553-k25/hidden-notes.md)

## LAB3532-K25

- [Lab Part 1: Customer and live agent experience with Generative AI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/lab-part-1-customer-and-live-agent-experience-with-generative-ai.md)
- [Conversational Experience in Virtual Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/conversational-experience-in-virtual-agent.md): Solana has just launched a new series of cameras and George Warren from Boxeo is eager to buy them, let's make it easy for him!
- [Search & In-Form Case Creation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/search-and-in-form-case-creation.md): The Solana Camera CCTV product that George purchased on the previous step just arrived! He had it installed but sadly he is now running into issues
- [Accelerating Agent Productivity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/accelerating-agent-productivity.md): Time to resolve the issues George has reported by impersonating John Jason
- [Lab Part 2: Elevating the game with Agentic AI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/lab-part-2-elevating-the-game-with-agentic-ai.md)
- [Overview of CSM AI Agents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/overview-of-csm-ai-agents.md): From an admin point of view, let's see what we have available today Out of the box from CSM so we can leverage for our use case, welcome to Triage cases agentic workflow (Yokohama Q1 Version)
- [AI Agents Duplication](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/ai-agents-duplication.md): Ready for some prompting fine tuning for our new use case?
- [New Agentic Workflow Creation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/new-agentic-workflow-creation.md)
- [Time to Test!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/time-to-test.md): We are now going to test our small agent group by simulating a new email interaction received in the inbox. Ready, set, test!
- [Troubleshooting](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25/troubleshooting.md): If Virtual Agent is not working with the catalog item, do the following:

## CCL1561-K25

- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/introduction.md)
- [Mastering the basics of ServiceNow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/introduction/mastering-the-basics-of-servicenow-studio.md)
- [Exercise 1: Create a New Application](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/exercise-1-create-a-new-application.md)
- [Exercise 2: Create a Table to Store Daimyo Defense Events Data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/exercise-2-create-a-table-to-store-daimyo-defense-events-data.md)
- [Exercise 3: Creating a User Experience for Requestors](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/exercise-3-creating-a-user-experience-for-requestors.md)
- [Exercise 3: Creating a User Experience for Requestors](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/exercise-3-creating-a-user-experience-for-requestors-1.md)
- [Exercise 4: Configure a Flow for our Use Case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/exercise-4-configure-a-flow-for-our-use-case.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1561-k25/conclusion.md)

## CCL1562-K25

- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/introduction.md)
- [Exercise 1: Mastering the basics of ServiceNow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/exercise-1-mastering-the-basics-of-servicenow-studio.md)
- [Exercise 2: Utilize AI-Powered Summarization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/exercise-2-utilize-ai-powered-summarization.md)
- [Exercise 3: Command and Fortify Daimyo Defense Operations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/exercise-3-command-and-fortify-daimyo-defense-operations.md)
- [Exercise 4: Optimize Daimyo Defense Operations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/exercise-4-optimize-daimyo-defense-operations.md)
- [(Optional) Exercise 5: Illuminate Daimyo Defense's Insights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/optional-exercise-5-illuminate-daimyo-defenses-insights.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1562-k25/conclusion.md)

## CCL1624-K25

- [Leverage the power of GenAI and AI Agents to unlock insights from your documents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/leverage-the-power-of-genai-and-ai-agents-to-unlock-insights-from-your-documents.md)
- [Pre-work](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/pre-work.md)
- [Exercise 1: Activate and set up a document extraction skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-1-activate-and-set-up-a-document-extraction-skill.md)
- [Skill activation and use case creation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-1-activate-and-set-up-a-document-extraction-skill/skill-activation-and-use-case-creation.md)
- [Adding a table to extract](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-1-activate-and-set-up-a-document-extraction-skill/adding-a-table-to-extract.md)
- [(Optional) Exploring data architecture further](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-1-activate-and-set-up-a-document-extraction-skill/optional-exploring-data-architecture-further.md)
- [Exercise 2: Activate and set up a document Q\&A skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-2-activate-and-set-up-a-document-q-and-a-skill.md)
- [Skill activation and use case creation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-2-activate-and-set-up-a-document-q-and-a-skill/skill-activation-and-use-case-creation.md)
- [Exercise 3: Integrate document skills into your processes](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-3-integrate-document-skills-into-your-processes.md)
- [Configure the intake integration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-3-integrate-document-skills-into-your-processes/configure-the-intake-integration.md)
- [Add an integration for the extracted table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-3-integrate-document-skills-into-your-processes/add-an-integration-for-the-extracted-table.md)
- [Configure the extraction integration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/exercise-3-integrate-document-skills-into-your-processes/configure-the-extraction-integration.md)
- [Demo: Leverage the Document and visual insights AI agent for agentic workflows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1624-k25/demo-leverage-the-document-and-visual-insights-ai-agent-for-agentic-workflows.md)

## CCL1672-K25

- [Master Your Workflow: Hands-On Lab with Now Assist for Creator](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/master-your-workflow-hands-on-lab-with-now-assist-for-creator.md)
- [Environment Check](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/environment-check.md)
- [Exercise 1: Create a new app](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/exercise-1-create-a-new-app.md)
- [Exercise 2: Using App Summarization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/exercise-2-using-app-summarization.md)
- [Exercise 3: Create Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/exercise-3-create-playbooks.md)
- [Exercise 4: Create Flows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/exercise-4-create-flows.md)
- [Exercise 5: Create and Edit Code](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/exercise-5-create-and-edit-code.md)
- [Exercise 6: Generate ATF test case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1672-k25/exercise-6-generate-atf-test-case.md)

## CCL1673-K25

- [BotCraft 101: From text to action—Building robots with Now Assist](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1673-k25/botcraft-101-from-text-to-action-building-robots-with-now-assist.md)
- [Preparing the lab environment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1673-k25/preparing-the-lab-environment.md)
- [Option 1: Use provided Windows virtual machine](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1673-k25/option-1-use-provided-windows-virtual-machine.md)
- [Option 2: Use your own Windows laptop](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1673-k25/option-2-use-your-own-windows-laptop.md)
- [Exercise 1: Create new automation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1673-k25/exercise-1-create-new-automation.md): Create your first automation using Now Assist for RPA.
- [Exercise 2: Enhance automation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1673-k25/exercise-2-enhance-automation.md)

## CCL2499-K25

- [Configure AI Agents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/configure-ai-agents.md)
- [Lab Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/lab-objectives.md)
- [Dependencies and Foundational Setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/dependencies-and-foundational-setup.md)
- [Explore AI Agent Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/explore-ai-agent-studio.md)
- [Exercise 1: My First Agentic Workflow (Use Case) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-1-my-first-agentic-workflow-use-case-5-min.md)
- [Exercise 2: My First AI Agent (PII Remover) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-2-my-first-ai-agent-pii-remover-5-min.md)
- [Exercise 3: PII Removal Agent, Tool 1 (Flow Action) \[20 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-3-pii-removal-agent-tool-1-flow-action-20-min.md)
- [Exercise 4: PII Removal Agent, Tool 2 (Script) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-4-pii-removal-agent-tool-2-script-5-min.md)
- [Exercise 5: My Second AI Agent (Vegas Expert) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-5-my-second-ai-agent-vegas-expert-5-min.md)
- [Exercise 6: Vegas Expert, Tool 1 (Search Retrieval) \[15 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-6-vegas-expert-tool-1-search-retrieval-15-min.md)
- [Exercise 7: Vegas Expert, Tool 2 (Script) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-7-vegas-expert-tool-2-script-5-min.md)
- [Exercise 8: Vegas Expert, Tool 3 (Reuse Flow Action) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-8-vegas-expert-tool-3-reuse-flow-action-5-min.md)
- [Exercise 9: Connecting the Dots \[10 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-9-connecting-the-dots-10-min.md)
- [Exercise 10: Testing My Agentic Workflow (Use Case) \[10 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/exercise-10-testing-my-agentic-workflow-use-case-10-min.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2499-k25/conclusion.md)

## LAB1686-K25

- [Modern Methods of Building Service Maps](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/modern-methods-of-building-service-maps.md)
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/introduction.md)
- [Lab Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/lab-objectives.md)
- [Section 1: Instance Validation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-1-instance-validation.md)
- [Section 1.1 - Plugin Activation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-1-instance-validation/section-1.1-plugin-activation.md)
- [Section 1.2 - Validating System Properties](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-1-instance-validation/section-1.2-validating-system-properties.md): In this exercise we going to review the system properties involved in both Discovery Admin Workspace and Service Mapping Plus.
- [Section 1.3 Tables and Scheduled Jobs](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-1-instance-validation/section-1.3-tables-and-scheduled-jobs.md): In this exercise, we will review the Tables and Scheduled Jobs involved in Service Mapping Plus.
- [Section 2: Building a map based on Discovered Tags](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-2-building-a-map-based-on-discovered-tags.md)
- [Section 2.1 Understanding Key Value pairs](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-2-building-a-map-based-on-discovered-tags/section-2.1-understanding-key-value-pairs.md)
- [Section 2.2 Creating a Tag-based Service Map in CSDM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-2-building-a-map-based-on-discovered-tags/section-2.2-creating-a-tag-based-service-map-in-csdm.md)
- [Section 2.3 Creating Tag-based Services in bulk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-2-building-a-map-based-on-discovered-tags/section-2.3-creating-tag-based-services-in-bulk.md)
- [Section 2.4 Traversal Rules](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-2-building-a-map-based-on-discovered-tags/section-2.4-traversal-rules.md)
- [Section 3: Building an ML-Based map for in-house developed Application](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-3-building-an-ml-based-map-for-in-house-developed-application.md): In this section of the lab, you will learn:
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-3-building-an-ml-based-map-for-in-house-developed-application/introduction.md)
- [Section 3.1 Viewing Service Suggestions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-3-building-an-ml-based-map-for-in-house-developed-application/section-3.1-viewing-service-suggestions.md)
- [Section 3.2 Mapping an In-house developed application with ML](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-3-building-an-ml-based-map-for-in-house-developed-application/section-3.2-mapping-an-in-house-developed-application-with-ml.md)
- [Section 4: Building a Service Map for an Off-The-Shelf application using Service Fingerprints](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-4-building-a-service-map-for-an-off-the-shelf-application-using-service-fingerprints.md)
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-4-building-a-service-map-for-an-off-the-shelf-application-using-service-fingerprints/introduction.md): An introduction to this section
- [Section 4.1 - Tables and Jobs](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-4-building-a-service-map-for-an-off-the-shelf-application-using-service-fingerprints/section-4.1-tables-and-jobs.md): See the tables and data behind the scene
- [Section 4.2 - Perform the Mapping Process](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1686-k25/section-4-building-a-service-map-for-an-off-the-shelf-application-using-service-fingerprints/section-4.2-perform-the-mapping-process.md)

## LAB1689-K25

- [Digital End-User Experience (DEX)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/digital-end-user-experience-dex.md)
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/introduction.md)
- [The Lab Sections](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/the-lab-sections.md)
- [Section 1: Getting started with DEX](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-1-getting-started-with-dex.md)
- [Exercise 1.1: Plugins activation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-1-getting-started-with-dex/exercise-1.1-plugins-activation.md)
- [Exercise 1.2: Explore the Agent Client Collector](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-1-getting-started-with-dex/exercise-1.2-explore-the-agent-client-collector.md)
- [Exercise 1.3: Application setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-1-getting-started-with-dex/exercise-1.3-application-setup.md)
- [Summary of Section 1](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-1-getting-started-with-dex/summary-of-section-1.md)
- [Section 2: A day in the life of a Workplace Engineer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-2-a-day-in-the-life-of-a-workplace-engineer.md)
- [Exercise 2.1: Getting Started with Application and Device Health](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-2-a-day-in-the-life-of-a-workplace-engineer/exercise-2.1-getting-started-with-application-and-device-health.md)
- [Exercise 2.2: Explore the System & Device Insights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-2-a-day-in-the-life-of-a-workplace-engineer/exercise-2.2-explore-the-system-and-device-insights.md)
- [Exercise 2.3: Explore Digital Experience Score](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-2-a-day-in-the-life-of-a-workplace-engineer/exercise-2.3-explore-digital-experience-score.md)
- [Summary of Section 2](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-2-a-day-in-the-life-of-a-workplace-engineer/summary-of-section-2.md)
- [Section 3: Proactive issue detection and resolution](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-3-proactive-issue-detection-and-resolution.md)
- [Exercise 3.1: Proactive Engagement Life-cycle Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-3-proactive-issue-detection-and-resolution/exercise-3.1-proactive-engagement-life-cycle-management.md)
- [Exercise 3.2: Create a Metric Rule & Adding remedial action](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-3-proactive-issue-detection-and-resolution/exercise-3.2-create-a-metric-rule-and-adding-remedial-action.md)
- [Exercise 3.3: Employee's experience when an issue is detected](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-3-proactive-issue-detection-and-resolution/exercise-3.3-employees-experience-when-an-issue-is-detected.md)
- [Exercise 3.4: Manage Alerts in Express List](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-3-proactive-issue-detection-and-resolution/exercise-3.4-manage-alerts-in-express-list.md)
- [Section 4: DEX for the Service Desk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-4-dex-for-the-service-desk.md)
- [Exercise 4.1: Enhanced Investigation in Service Desk Agent SOW](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/section-4-dex-for-the-service-desk/exercise-4.1-enhanced-investigation-in-service-desk-agent-sow.md)
- [End of lab](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1689-k25/end-of-lab.md)

## LAB1690-K25

- [Security Posture Control Lab](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/security-posture-control-lab.md)
- [Lab Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/lab-objectives.md)
- [Exercise 1: Explore the Security Posture Control Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/exercise-1-explore-the-security-posture-control-workspace.md)
- [Exercise 2: Explore SPC Findings, Tests, and Policies](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/exercise-2-explore-spc-findings-tests-and-policies.md)
- [Exercise 3: Building Policies and Assigning Test Results](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/exercise-3-building-policies-and-assigning-test-results.md)
- [Exercise 4: Mitigating Controls](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/exercise-4-mitigating-controls.md)
- [Exercise 5: Custom Insights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1690-k25/exercise-5-custom-insights.md)

## LAB1692-K25

- [AI Control Tower Lab Guide](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1692-k25/ai-control-tower-lab-guide.md)
- [Lab 1: Intake - Initiate AI System Intake & Explore the AI Control Tower](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1692-k25/ai-control-tower-lab-guide/lab-1-intake-initiate-ai-system-intake-and-explore-the-ai-control-tower.md)
- [Lab 2: Assess - Evaluate the AI Use Case Impacts](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1692-k25/ai-control-tower-lab-guide/lab-2-assess-evaluate-the-ai-use-case-impacts.md)
- [Lab 3: Build and Test - Implement Controls](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1692-k25/ai-control-tower-lab-guide/lab-3-build-and-test-implement-controls.md)
- [Lab 4: Deploy - Review the AI System Record and Finalize All Pre-Deployment Activities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1692-k25/ai-control-tower-lab-guide/lab-4-deploy-review-the-ai-system-record-and-finalize-all-pre-deployment-activities.md)

## LAB1693-K25

- [Building Operational Resilience: Strategies for managing disruptions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/building-operational-resilience-strategies-for-managing-disruptions.md): Exploring Important Business Services, Importance & Impact Assessments, Scenario Testing, and Self Assessments within the ServiceNow solution.
- [Exercise 1: Explore important business services](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-1-explore-important-business-services.md)
- [Section 1: Review the important business service details](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-1-explore-important-business-services/section-1-review-the-important-business-service-details.md)
- [Exercise 2: Create an Importance and impact tolerance Assessment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-2-create-an-importance-and-impact-tolerance-assessment.md)
- [Section 1: Create assessment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-2-create-an-importance-and-impact-tolerance-assessment/section-1-create-assessment.md)
- [Section 2: Complete assessment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-2-create-an-importance-and-impact-tolerance-assessment/section-2-complete-assessment.md)
- [Section 3: Approve assessment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-2-create-an-importance-and-impact-tolerance-assessment/section-3-approve-assessment.md)
- [Exercise 3: Perform a scenario analysis](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-3-perform-a-scenario-analysis.md)
- [Section 1: Review and update Scenario Analyses details](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-3-perform-a-scenario-analysis/section-1-review-and-update-scenario-analyses-details.md)
- [Section 2: Update Scenario Event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-3-perform-a-scenario-analysis/section-2-update-scenario-event.md)
- [Section 3: Complete Scenario Event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-3-perform-a-scenario-analysis/section-3-complete-scenario-event.md)
- [Section 4: Approve Scenario Analysis](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-3-perform-a-scenario-analysis/section-4-approve-scenario-analysis.md)
- [Exercise 4: Self attest the status of your business services](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-4-self-attest-the-status-of-your-business-services.md)
- [Section 1: Complete Self Attestation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1693-k25/exercise-4-self-attest-the-status-of-your-business-services/section-1-complete-self-attestation.md)

## LAB1694-K25

- [Objectives and Outline: Proactively mitigate and respond to cyber risks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/objectives-and-outline-proactively-mitigate-and-respond-to-cyber-risks.md): Introduction
- [Lab 1: Identify and remediate a vulnerability](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-1-identify-and-remediate-a-vulnerability.md)
- [Section 1: Create a remediation effort in the Vulnerability Manager Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-1-identify-and-remediate-a-vulnerability/section-1-create-a-remediation-effort-in-the-vulnerability-manager-workspace.md)
- [Section 2: Review the IT Remediation Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-1-identify-and-remediate-a-vulnerability/section-2-review-the-it-remediation-workspace.md)
- [Lab 2: Respond to and address a security incident](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-2-respond-to-and-address-a-security-incident.md)
- [Section 1: Respond to and triage the security incident](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-2-respond-to-and-address-a-security-incident/section-1-respond-to-and-triage-the-security-incident.md)
- [Section 2: Respond and resolve the major security incident](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-2-respond-to-and-address-a-security-incident/section-2-respond-and-resolve-the-major-security-incident.md)
- [(Optional) Lab 3: Initiate a compliance review](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/optional-lab-3-initiate-a-compliance-review.md)
- [Section 1:  Submit a compliance case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/optional-lab-3-initiate-a-compliance-review/section-1-submit-a-compliance-case.md)
- [Section 2:  Investigate the compliance case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/optional-lab-3-initiate-a-compliance-review/section-2-investigate-the-compliance-case.md)
- [Section 3:  Resolve the compliance case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/optional-lab-3-initiate-a-compliance-review/section-3-resolve-the-compliance-case.md)
- [Lab 4: Mitigate cyber risk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-4-mitigate-cyber-risk.md)
- [Section 1: Map control objective to entity type](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-4-mitigate-cyber-risk/section-1-map-control-objective-to-entity-type.md)
- [Section 2: Automatically measure compliance with a control indicator](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-4-mitigate-cyber-risk/section-2-automatically-measure-compliance-with-a-control-indicator.md)
- [Section 3: Remediate the failed control](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-4-mitigate-cyber-risk/section-3-remediate-the-failed-control.md)
- [Lab 5: Proactively re-assess cyber risk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-5-proactively-re-assess-cyber-risk.md)
- [Section 1: Associate the control objective to a risk statement](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-5-proactively-re-assess-cyber-risk/section-1-associate-the-control-objective-to-a-risk-statement.md)
- [Section 2: Adjust risk appetite](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-5-proactively-re-assess-cyber-risk/section-2-adjust-risk-appetite.md)
- [Section 3: Execute bulk risk assessment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-5-proactively-re-assess-cyber-risk/section-3-execute-bulk-risk-assessment.md)
- [Section 4: Review aggregated risk across risk hierarchy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-5-proactively-re-assess-cyber-risk/section-4-review-aggregated-risk-across-risk-hierarchy.md)
- [(Optional): Section 5: Review aggregated risk across entity structure](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1694-k25/lab-5-proactively-re-assess-cyber-risk/optional-section-5-review-aggregated-risk-across-entity-structure.md)

## LAB1710-K25

- [LAB1710 - Optimize Enterprise Architecture with ServiceNow to Reduce Technology Costs and Risks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/lab1710-optimize-enterprise-architecture-with-servicenow-to-reduce-technology-costs-and-risks.md)
- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/getting-started.md): Your instructor will provide you with individualized access to a ServiceNow instance.
- [Pre-requisite: Log in as Admin and Impersonate User (Enterprise Architect)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/pre-requisite-log-in-as-admin-and-impersonate-user-enterprise-architect.md): IMPORTANT!
- [Exercise 1: Explore UI, Review Inventory of Business Apps, Enterprise Modeling & Visualization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-1-explore-ui-review-inventory-of-business-apps-enterprise-modeling-and-visualization.md)
- [A. Explore UI: Enterprise Architecture Workspace (EAW)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-1-explore-ui-review-inventory-of-business-apps-enterprise-modeling-and-visualization/a.-explore-ui-enterprise-architecture-workspace-eaw.md): Explore the EA Workspace including its menu icons: Home, Dashboard, Business Portfolio, Application Rationalization, Technology Portfolio, Enterprise Modeling and Visualization, and Portfolio.
- [B. Review Inventory of Business Applications](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-1-explore-ui-review-inventory-of-business-apps-enterprise-modeling-and-visualization/b.-review-inventory-of-business-applications.md): The enterprise architect will take a closer look and review the Inventory of Business Applications and other relevant information.
- [C.	Create Diagrams using Enterprise Modeling and Visualization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-1-explore-ui-review-inventory-of-business-apps-enterprise-modeling-and-visualization/c.-create-diagrams-using-enterprise-modeling-and-visualization.md): The enterprise architect, Abel Tuter, will create diagrams for business application hierarchy and link to architectural artifacts using Enterprise Modeling and Visualization.
- [D. Explore Now Assist for EA Skills](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-1-explore-ui-review-inventory-of-business-apps-enterprise-modeling-and-visualization/d.-explore-now-assist-for-ea-skills.md): In this exercise, you'll explore Now Assist for EA skills. Other features will be demoed in class and are available in the Now Assist Admin console.
- [Exercise 2: Manage Technology Risks and Estimate Modernization Impacts](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-2-manage-technology-risks-and-estimate-modernization-impacts.md)
- [A. Explore Technology Portfolio Management (TPM) in EA](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-2-manage-technology-risks-and-estimate-modernization-impacts/a.-explore-technology-portfolio-management-tpm-in-ea.md)
- [B. Find and Evaluate Applications with High Technical Risk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-2-manage-technology-risks-and-estimate-modernization-impacts/b.-find-and-evaluate-applications-with-high-technical-risk.md): As an enterprise architect, you will explore Technology Reference Model (TRM) capabilities in Enterprise Architecture.
- [C. Create a Demand and View Roadmap using SPM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1710-k25/exercise-2-manage-technology-risks-and-estimate-modernization-impacts/c.-create-a-demand-and-view-roadmap-using-spm.md)

## LAB1711-K25

- [LAB1711 - Achieve Strategic Portfolio Excellence: Leverage SPM & Now Assist for SPM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/lab1711-achieve-strategic-portfolio-excellence-leverage-spm-and-now-assist-for-spm.md)
- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/getting-started.md)
- [Overview of Now Assist for SPM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/configure-now-assist-for-spm-skills/overview-of-now-assist-for-spm.md): Use Now Assist for Strategic Portfolio Management (SPM) in multiple SPM workspaces.
- [Exercise 1: Configure Now Assist Experience and Now Assist for SPM Features](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/configure-now-assist-for-spm-skills/exercise-1-configure-now-assist-experience-and-now-assist-for-spm-features.md): Important!
- [Exercise 2: Create a Portfolio Plan, Review Goals, Create a Target, Prioritize Work, Manage Strategy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/use-spm-and-now-assist-for-spm-skills/exercise-2-create-a-portfolio-plan-review-goals-create-a-target-prioritize-work-manage-strategy.md): Megan Burke, a portfolio manager, is crafting a comprehensive 3-year plan to manage her strategic investments.
- [Optional Exercise: Create Dependencies and Milestones (on the Roadmap)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/use-spm-and-now-assist-for-spm-skills/exercise-2-create-a-portfolio-plan-review-goals-create-a-target-prioritize-work-manage-strategy/optional-exercise-create-dependencies-and-milestones-on-the-roadmap.md): OPTIONAL LAB - This lab is dependent on the completion of the previous lab.
- [Exercise 3: Summarize Feedback & Generate Requirements with Now Assist for SPM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/use-spm-and-now-assist-for-spm-skills/exercise-3-summarize-feedback-and-generate-requirements-with-now-assist-for-spm.md): Leverage Now Assist for SPM
- [Optional Exercise: Plan for Resource Assignments and View Resource Capacity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1711-k25/use-spm-and-now-assist-for-spm-skills/exercise-3-summarize-feedback-and-generate-requirements-with-now-assist-for-spm/optional-exercise-plan-for-resource-assignments-and-view-resource-capacity.md): OPTIONAL EXERCISE

## LAB1712-K25

- [Outline](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/outline.md)
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/introduction.md)
- [Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/objectives.md)
- [Lab Setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-setup.md)
- [Lab 1 - Event Ingestion & Synthetic Monitoring](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-1-event-ingestion-and-synthetic-monitoring.md)
- [Monitoring Tool Simulation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-1-event-ingestion-and-synthetic-monitoring/monitoring-tool-simulation.md)
- [Synthetic Monitoring Setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-1-event-ingestion-and-synthetic-monitoring/synthetic-monitoring-setup.md)
- [Lab 2 - Enrichment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-2-enrichment.md)
- [Lab 3 - Alert Grouping](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-3-alert-grouping.md)
- [Lab 4 - Respond](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-4-respond.md)
- [Lab 5 - Simulate Alerts and Investigate Results](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-5-simulate-alerts-and-investigate-results.md)
- [Simulate Events](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-5-simulate-alerts-and-investigate-results/simulate-events.md)
- [Express List Experience with GenAI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-5-simulate-alerts-and-investigate-results/express-list-experience-with-genai.md)
- [Synthetic Monitoring](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-5-simulate-alerts-and-investigate-results/synthetic-monitoring.md)
- [Leveraging External Observability Data with Service Observability](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-5-simulate-alerts-and-investigate-results/leveraging-external-observability-data-with-service-observability.md)
- [Lab 6 - Remediation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-6-remediation.md)
- [Lab 7 - Platform Analytics (optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/lab-7-platform-analytics-optional.md)
- [Appendix](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab1712-k25/appendix.md)

## LAB2496-K25

- [Build AI Agents that plan, reason, and automate your workflows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/build-ai-agents-that-plan-reason-and-automate-your-workflows.md)
- [Exercise 1: Exploring the Use case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-1-exploring-the-use-case.md)
- [Exercise 2: Exploring the AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-2-exploring-the-ai-agent.md)
- [Exercise 3: Test the Use Case and AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-3-test-the-use-case-and-ai-agent.md)
- [Exercise 4: Duplicate a Use case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-4-duplicate-a-use-case.md)
- [Exercise 5: Duplicate and Modify an AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-5-duplicate-and-modify-an-ai-agent.md)
- [Exercise 6: Create an AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-6-create-an-ai-agent.md)
- [Exercise 7: Deploying the AI Agent to the Now Assist Panel](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/exercise-7-deploying-the-ai-agent-to-the-now-assist-panel.md)
- [\[Optional\] Exercise 8: Troubleshooting your AI Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/optional-exercise-8-troubleshooting-your-ai-agent.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2496-k25/conclusion.md)

## LAB2535-K25

- [Launch your first quick-win app with App Engine and unlock rapid ROI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/launch-your-first-quick-win-app-with-app-engine-and-unlock-rapid-roi.md)
- [Lab use case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/lab-use-case.md)
- [Lab overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/lab-overview.md)
- [Create application in ServiceNow Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/exercise-1-begin-with-an-mvp/create-application-in-servicenow-studio.md)
- [Create the data model](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/create-the-data-model.md)
- [Configure the marketing design request form](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/configure-the-marketing-design-request-form.md)
- [Create the marketing design request record producer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/create-the-marketing-design-request-record-producer.md)
- [Create the fulfiller workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/create-the-fulfiller-workspace.md)
- [Set up the branding department approvers](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/set-up-the-branding-department-approvers.md)
- [Submit a request](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/submit-a-request.md)
- [Add the workflow with Flow Designer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/add-the-workflow-with-flow-designer.md)
- [Automate a manual task with Decision Builder](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/automate-a-manual-task-with-decision-builder.md)
- [Add visibility and consistency to your workflow with a playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/add-visibility-and-consistency-to-your-workflow-with-a-playbook.md)
- [Add additional workflows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/optional-exercise-3-expand-to-a-departmental-application/add-additional-workflows.md)
- [Create marketing department taxonomy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/optional-exercise-3-expand-to-a-departmental-application/create-marketing-department-taxonomy.md)
- [Add departmental workflows to the workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/optional-exercise-3-expand-to-a-departmental-application/add-departmental-workflows-to-the-workspace.md)
- [Thank for you for completing this App Engine lab!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2535-k25/lab-review/thank-for-you-for-completing-this-app-engine-lab.md)

## LAB2545-K25

- [Accelerate case resolution and HR productivity with AI Agents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2545-k25/accelerate-case-resolution-and-hr-productivity-with-ai-agents.md): LAB2545, Main Speaker: Michael Sheridan, Co-Speaker: Melody Young
- [Exercise 1: Configuring the Performance Reward use case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2545-k25/exercise-1-configuring-the-performance-reward-use-case.md)
- [Exercise 2: Configuring the AI Agents for the Performance Reward use case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2545-k25/exercise-2-configuring-the-ai-agents-for-the-performance-reward-use-case.md)
- [Exercise 3: Test your work](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2545-k25/exercise-3-test-your-work.md)
- [Appendix - Resolving Application Restricted Caller Access issues](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2545-k25/appendix-resolving-application-restricted-caller-access-issues.md): If errors are encountered during the testing this is due to new scripts calling to scoped applicaiton tables and the corresponding Application Restricted Caller Access records (RCA) need to be allowed

## LAB2546-K25

- [Supercharge employee self-service with an AI-powered experience](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/supercharge-employee-self-service-with-an-ai-powered-experience.md): LAB2546, Speakers: Quentin Gillet, Gaurav Diwanji, Melissa Case
- [Lab Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/lab-overview.md)
- [Exercise Review](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/exercise-review.md)
- [Activating AI Search in your K25 Lab Instance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/activating-ai-search-in-your-k25-lab-instance.md)
- [Exercise 1: Now Assist Q\&A Genius Results](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/exercise-1-now-assist-q-and-a-genius-results.md)
- [Exercise 2: Q\&A for Virtual Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/exercise-2-q-and-a-for-virtual-agent.md)
- [Exercise 3: AI Search "debugging and tinkering"](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/exercise-3-ai-search-debugging-and-tinkering.md)
- [Exercise 4: Monitoring the content and user searches](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2546-k25/exercise-4-monitoring-the-content-and-user-searches.md)

## LAB2586-K25

- [Lab 2586: Transforming core business services with Employee Center Pro](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/lab-2586-transforming-core-business-services-with-employee-center-pro.md): Abstract:
- [Lab setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/lab-setup.md): In this section, we will enable AI Serach and Now Assist for AI Search.
- [Section 1: Unified Services and Tasking](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking.md)
- [Section 1.1: Explore the OOB home page and unified browse](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking/section-1.1-explore-the-oob-home-page-and-unified-browse.md): Let's look into the OOB home page experience for Employee Center pro for different users.
- [Section 1.2: Explore a basic topic page (Optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking/section-1.2-explore-a-basic-topic-page-optional.md): Lets look into what is a topic page and what other pages are available with Employee Center Pro.
- [Section 1.3: Explore and edit Topic Microsites](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking/section-1.3-explore-and-edit-topic-microsites.md): Let's see some other topic pages.
- [Section 1.4: Unified Search Experience powered by Now Assist](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking/section-1.4-unified-search-experience-powered-by-now-assist.md): Let's explore the power of unified search across departments and content types
- [Section 1.5: Guided Self-Service](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking/section-1.5-guided-self-service.md): Let's explore a new way to get help - guided self-service
- [Section 1.6: Portal Notifications (Optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-1-unified-services-and-tasking/section-1.6-portal-notifications-optional.md): Let's create a new notification for a user and complete it.
- [Section 2: Explore the power of actionable communications](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-2-explore-the-power-of-actionable-communications.md): In this section, we'll explore browsing, configuring and authoring company news and events on Employee Center Pro.
- [Section 2.1: Browse News and Company Events as an Employee](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-2-explore-the-power-of-actionable-communications/section-2.1-browse-news-and-company-events-as-an-employee.md): To start, we'll look at how employees can stay up-to-date with the latest company news and events on Employee Center Pro within the News and Events center.
- [Section 2.2: Work with News and Events configuration on the portal](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-2-explore-the-power-of-actionable-communications/section-2.2-work-with-news-and-events-configuration-on-the-portal.md): How are news and events configured to appear on Employee Center Pro? Work as a portal administrator to explore various configurable options to display content as desired.
- [Section 2.3: Update News and Events content](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-2-explore-the-power-of-actionable-communications/section-2.3-update-news-and-events-content.md): As a Content Manager with a specific role, you can take advantage of a suite of authoring and publishing capabilities using ServiceNow to generate engaging news and events articles.
- [Section 2.4: Automate the process of publishing news and events](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-2-explore-the-power-of-actionable-communications/section-2.4-automate-the-process-of-publishing-news-and-events.md): Drive publishing efficiency for news and events by setting up some configurable templates allowing content managers to quickly and easily author and publish content.
- [Section 3: Increase employee engagement with people experiences and Manager Hub](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-3-increase-employee-engagement-with-people-experiences-and-manager-hub.md)
- [Section 3.1: View all your work information in Employee Profile](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-3-increase-employee-engagement-with-people-experiences-and-manager-hub/section-3.1-view-all-your-work-information-in-employee-profile.md): Employee Center’s Profile page aggregates employee information across departments and systems and provides a configurable and personalized experience. In this section, we will explore how to enable an
- [Section 3.2: View your organizational hierarchy with Org Chart](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-3-increase-employee-engagement-with-people-experiences-and-manager-hub/section-3.2-view-your-organizational-hierarchy-with-org-chart.md): Employee Center org chart enables employees to view their organization hierarchy
- [Section 3.3: Find employees using AI Search](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-3-increase-employee-engagement-with-people-experiences-and-manager-hub/section-3.3-find-employees-using-ai-search.md): Use AI Search to look for other employees
- [Section 3.4: Manage and support your team with Manager Hub](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2586-k25/section-3-increase-employee-engagement-with-people-experiences-and-manager-hub/section-3.4-manage-and-support-your-team-with-manager-hub.md): Provide managers with tools and resources to better support employee needs.

## LAB2898-K25

- [Explore the Latest Features in ServiceNow Operational Technology Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/explore-the-latest-features-in-servicenow-operational-technology-management.md)
- [Scenario](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/scenario.md)
- [Getting started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/getting-started.md)
- [Section 1 Understanding Operational Technology (OT)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-1-understanding-operational-technology-ot.md): This section helps understand the basics of SN OT class model.
- [Section 2: Review ServiceNow OT Discovery](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-2-review-servicenow-ot-discovery.md): DISCLAIMER: For the lab purpose, we aren't allowed to trigger active queries via this ServiceNow OT Console, so we will review the console and its capabilities.
- [Section 3: Configuring Service Graph Connector for ServiceNow OT discovery](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-3-configuring-service-graph-connector-for-servicenow-ot-discovery.md)
- [Section 4: Importing OT assets using the Service Graph Connector for Microsoft Excel (POWER)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-4-importing-ot-assets-using-the-service-graph-connector-for-microsoft-excel-power.md): In this section, we have provided a set of demo data in an excel file attached to the KB articles in your lab instance that you will be using to upload the assets into CMDB.
- [Section 5: Bulk Update Ruleset for Reassigning IT to OT (BURRITO) Using CMDB groups](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-5-bulk-update-ruleset-for-reassigning-it-to-ot-burrito-using-cmdb-groups.md)
- [Optional Labs](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/optional-labs.md)
- [Section 6: Equipment model entity hierarchy \[REVIEW\] \[OPTIONAL\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-6-equipment-model-entity-hierarchy-review-optional.md)
- [Section 7: Associating OT assets to the Equipment model entities (AMAZING) \[OPTIONAL\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-7-associating-ot-assets-to-the-equipment-model-entities-amazing-optional.md)
- [Section 8: Bulk Update Ruleset for Reassigning IT to OT (BURRITO) Using Table selection \[OPTIONAL\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2898-k25/section-8-bulk-update-ruleset-for-reassigning-it-to-ot-burrito-using-table-selection-optional.md)

## LAB3104-K25

- [Revolutionize employee and visitor experience with Workplace Services Kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/revolutionize-employee-and-visitor-experience-with-workplace-services-kiosk.md): LAB3104, Main Speaker: Siham Taha Co-Speaker: Arvid Waasdorp
- [Getting started with the Lab](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/getting-started-with-the-lab.md)
- [Section 1: Set up a kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-1-set-up-a-kiosk.md)
- [Section 1.1 Retrieve the lab materials](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-1-set-up-a-kiosk/section-1.1-retrieve-the-lab-materials.md): To configure your kiosk, you will need a logo, background image and building visitor policies.
- [Section 1.2 Create the kiosk homepage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-1-set-up-a-kiosk/section-1.2-create-the-kiosk-homepage.md)
- [Section 1.3 Create the kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-1-set-up-a-kiosk/section-1.3-create-the-kiosk.md): Now that the homepage has been created, let’s configure the kiosk device.
- [Section 1.4 Configure the Kiosk buttons](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-1-set-up-a-kiosk/section-1.4-configure-the-kiosk-buttons.md): We will now configure the kiosk buttons displayed on the kiosk homepage. The flows triggered by each button will be added later as we configure each module.
- [Section 1.5 Configure the default time before the kiosk reverts to homepage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-1-set-up-a-kiosk/section-1.5-configure-the-default-time-before-the-kiosk-reverts-to-homepage.md)
- [Section 2: Configure the check-in and check-out flows](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows.md)
- [Section 2.1 Locate the out of the box Check-in flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.1-locate-the-out-of-the-box-check-in-flow.md)
- [Section 2.2 Update the Check-in Authentication Options](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.2-update-the-check-in-authentication-options.md)
- [Section 2.3 Configure the Self-registration Record Producer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.3-configure-the-self-registration-record-producer.md)
- [Section 2.4 Configure the building policies](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.4-configure-the-building-policies.md)
- [Section 2.5 Configure the End page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.5-configure-the-end-page.md)
- [Section 2.6 Configure the check-out flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.6-configure-the-check-out-flow.md)
- [Section 2.7 Make the default check-in flow known to the kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.7-make-the-default-check-in-flow-known-to-the-kiosk.md)
- [Section 2.8 Make the default check-out flow known to the kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.8-make-the-default-check-out-flow-known-to-the-kiosk.md)
- [Section 2.9 Add the new check-in and check-out flows to the kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.9-add-the-new-check-in-and-check-out-flows-to-the-kiosk.md)
- [Section 2.10 Bind your kiosk configuration to a device](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/section-2.10-bind-your-kiosk-configuration-to-a-device.md)
- [Lab verification](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-2-configure-the-check-in-and-check-out-flows/lab-verification.md)
- [Section 3 Configure Kiosk Indoor Mapping](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-3-configure-kiosk-indoor-mapping.md)
- [Section 3.1 Configure the Map Location Pin and camera](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-3-configure-kiosk-indoor-mapping/section-3.1-configure-the-map-location-pin-and-camera.md)
- [Section 3.2 Define Map Features](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-3-configure-kiosk-indoor-mapping/section-3.2-define-map-features.md)
- [Section 3.3 Make the new Map Feature Configuration known to the kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-3-configure-kiosk-indoor-mapping/section-3.3-make-the-new-map-feature-configuration-known-to-the-kiosk.md)
- [Section 3.3 Add the new map feature configuration to the kiosk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-3-configure-kiosk-indoor-mapping/section-3.3-add-the-new-map-feature-configuration-to-the-kiosk.md)
- [Lab verification](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3104-k25/section-3-configure-kiosk-indoor-mapping/lab-verification.md)

## LAB3111-K25

- [Proactively manage and streamline Health & Safety experiences](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/proactively-manage-and-streamline-health-and-safety-experiences.md): Introduction and Objectives
- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/proactively-manage-and-streamline-health-and-safety-experiences/getting-started.md)
- [Exercise 1: Overview of Health and Safety Configuration and Properties](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-1-overview-of-health-and-safety-configuration-and-properties.md)
- [Exercise 1.1 - Update Health and Safety Properties for regional requirements](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-1-overview-of-health-and-safety-configuration-and-properties/exercise-1.1-update-health-and-safety-properties-for-regional-requirements.md): This exercise should take you approximately 10 minutes to complete.
- [Exercise 1.2 - Review data-driven Health and Safety Configurations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-1-overview-of-health-and-safety-configuration-and-properties/exercise-1.2-review-data-driven-health-and-safety-configurations.md): This exercise should take you approximately 10 minutes to complete.
- [Exercise 2: Configure Health and Safety for a new regulatory requirement](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement.md)
- [Exercise 2.1 - Create new category to report Ergonomic Injuries](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.1-create-new-category-to-report-ergonomic-injuries.md): This exercise should take you approximately 15 minutes to complete.
- [Exercise 2.2 - Inform employees of a new Safety Policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.2-inform-employees-of-a-new-safety-policy.md): This exercise should take you approximately 10 minutes to complete.
- [Exercise 2.1 and 2.2 Lab Validation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.2-inform-employees-of-a-new-safety-policy/exercise-2.1-and-2.2-lab-validation.md): Now that we've created a new Health and Safety Incident Category and published the new standard, we will validate that these are reflected to Employees in the Employee Center
- [Exercise 2.3 - Link Policy into Agent Standards and Documentation within the Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.3-link-policy-into-agent-standards-and-documentation-within-the-workspace.md): This exercise should take you approximately 10 minutes to complete.
- [Exercise 2.4 - Configure Report Mapping to generate a PDF report based on Incident details](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.4-configure-report-mapping-to-generate-a-pdf-report-based-on-incident-details.md): This exercise should take you approximately 20 minutes to complete.
- [Exercise 2.4 Lab Validation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.4-configure-report-mapping-to-generate-a-pdf-report-based-on-incident-details/exercise-2.4-lab-validation.md): Now that we've created a new Report Field Mapping configuration, we will validate that safety agents can generate the report and that it will be filled out with details from corresponding records.
- [Exercise 2.5 - Complete the Incident lifecycle and explore AI Incident Summarization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3111-k25/exercise-2-configure-health-and-safety-for-a-new-regulatory-requirement/exercise-2.5-complete-the-incident-lifecycle-and-explore-ai-incident-summarization.md): This exercise should take you approximately 10 minutes to complete.

## LAB3148-K25

- [Lab 3148 - Data Privacy 101](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101.md)
- [Lab Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/lab-overview.md)
- [Definitions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/lab-overview/definitions.md)
- [Lab Scenario](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/lab-overview/lab-scenario.md): The following page introduces the scenario for the this lab session.
- [Exercise 1: Role Administration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-1-role-administration.md): The following exercise will cover basic role administration for Data Privacy.
- [Exercise 2: Configure Data Discovery](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-2-configure-data-discovery.md): Participants will learn how to configure active data patterns and target tables in order to discover sensitive data.
- [Exercise 3: Run a Data Discovery Job and Classify Data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-3-run-a-data-discovery-job-and-classify-data.md): Participants will learn how to schedule a data discovery job, review findings, and classify the data to prepare for anonymization.
- [Exercise 4: Perform Data Anonymization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-4-perform-data-anonymization.md): Participants will learn how to schedule and execute a data anonymization job
- [Exercise 5: Real-Time Data Discovery & Anonymization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-5-real-time-data-discovery-and-anonymization.md)
- [From Tables & Columns](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-5-real-time-data-discovery-and-anonymization/from-tables-and-columns.md)
- [From User specific data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3148-k25/lab-3148-data-privacy-101/exercise-5-real-time-data-discovery-and-anonymization/from-user-specific-data.md)

## LAB3199-K25

- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3199-k25/getting-started.md): Lab Overview and Introduction
- [Exercise One: Actionable Insights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3199-k25/exercise-one-actionable-insights.md): Leverage process mining  for HRSD to understand your current service delivery processes and areas for optimization
- [Exercise Two: Administering AI Solutions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3199-k25/exercise-two-administering-ai-solutions.md)
- [Exercise Three: Elevate the Employee Experience](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3199-k25/exercise-three-elevate-the-employee-experience.md)
- [Exercise Four: Boosting HR Productivity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3199-k25/exercise-four-boosting-hr-productivity.md)

## LAB3201-K25

- [Reduce costs and mitigate risk with Software Asset Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/reduce-costs-and-mitigate-risk-with-software-asset-management.md)
- [Lab Prerequisites](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-prerequisites.md)
- [Lab 1 - Software Normalization & Discovered Inventory](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-1-software-normalization-and-discovered-inventory.md)
- [Lab 2 - Software Entitlements](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-2-software-entitlements.md)
- [Lab 3 - Reconciliation & Optimization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-3-reconciliation-and-optimization.md)
- [Lab 4 - License Reclamation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-4-license-reclamation.md)
- [Lab 5 - Renewals Calendar](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-5-renewals-calendar.md)
- [Lab 6 - Software Lifecyle Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/lab-6-software-lifecyle-management.md)
- [ITAM Xanadu Lab Guide SAM Only v11.08.24 (1)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3201-k25/itam-xanadu-lab-guide-sam-only-v11.08.24-1.md)

## LAB3203-K25

- [LAB3202 Session Guide](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/lab3202-session-guide.md): Session Guide for Attendees: Accelerate business automation with ServiceNow + AI​
- [Spotting the Right Use Cases](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/spotting-the-right-use-cases.md)
- [Citizen Architecture & Capability Mapping](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/citizen-architecture-and-capability-mapping.md)
- [Prompt Building](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/prompt-building.md)
- [Step into the Platform](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/step-into-the-platform.md)
- [Bringing it all together](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/bringing-it-all-together.md)
- [Close](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3203-k25/close.md): Lets review what we did today and wrap up the day.

## LAB3204-K25

- [Reduce costs and mitigate risk with Hardware Asset Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3204-k25/reduce-costs-and-mitigate-risk-with-hardware-asset-management.md)
- [Lab 1 - Model Normalization & Service Catalog](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3204-k25/lab-1-model-normalization-and-service-catalog.md): Every hardware asset and/or CI has a model associated with it. See how HAM normalization adds valuable information to hardware model records for reporting and end-of-life planning.
- [Lab 2 - Fulfilling Requests](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3204-k25/lab-2-fulfilling-requests.md): When sourcing hardware, ServiceNow can let you know how many assets you have across your stockrooms to enhance purchasing decisions.
- [Lab 3 - Servicing Assets](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3204-k25/lab-3-servicing-assets.md): Use native dashboards to identify areas of attention in your estate. Also, leverage Asset Swap and Asset Repair workflows to maximize the useful life of your assets.
- [Lab 4 - Hardware Disposal](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3204-k25/lab-4-hardware-disposal.md): The HAM disposal flow ensures that all assets are disposed of properly and documents the disposal process. You can use pallet records to simplify the workflow.

## LAB3267-K25

- [LAB 3267 - Being proactive on Platform Health](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-3267-being-proactive-on-platform-health.md): Take a proactive approach to keeping the health of your platform through ServiceNow Impact.    Today we're going to deep dive in leveraging Impact's Proactive Code Check and Instance Observer.
- [Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/overview.md): Levering Impact's Platform Health tools to be proactive in manage the health of your organization's ServiceNow investments.
- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-1-instance-observer-quick-start-guide/getting-started.md): Make sure you can go to angeldemo.service-now.com
- [Explore Basic Instance Telemetry](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-1-instance-observer-quick-start-guide/explore-basic-instance-telemetry.md): Make sure you can go to angeldemo.service-now.com
- [Triage your instance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-1-instance-observer-quick-start-guide/triage-your-instance.md): Make sure you can go to angeldemo.service-now.com
- [Configure an Alert](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-1-instance-observer-quick-start-guide/configure-an-alert.md): Make sure you can go to angeldemo.service-now.com
- [Generate and schedule reports](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-1-instance-observer-quick-start-guide/generate-and-schedule-reports.md): Make sure you can go to angeldemo.service-now.com
- [Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/lab-2-leverage-proactive-code-check-for-you-development-needs/getting-started.md)
- [Exercise 1: Execute a Proactive Code Check](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/exercise-1-execute-a-proactive-code-check.md): Developers can identify issues and prevent defects before they are deployed to production.
- [Exercise 2: Review Proactive Code Check Analytics](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3267-k25/exercise-2-review-proactive-code-check-analytics.md): Platform Owners use Proactive Code Check to track compliance against coding best practices and organizational standards.

## LAB3327-K25

- [Before you start](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/before-you-start.md)
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/introduction.md)
- [Exercise 1: Activate the AI Agent Team](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team.md)
- [Configure Machine Learning Settings](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/configure-machine-learning-settings.md)
- [Turn on the Now Assist Panel (optional)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/turn-on-the-now-assist-panel-optional.md): If you'd like to use the Now Assist Panel instead of the AI Agent Studio Testing functionality, activate the Now Assist Panel!
- [Configure Administrator Rights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/configure-administrator-rights.md): Add the correct roles to the Admin profile to allow you to activate the team!
- [Configure Developer credentials](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/configure-developer-credentials.md): These credentials will be used by the Agent Developer when accessing the instance to read, create, or update records!
- [Configure Perplexity credentials](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/configure-perplexity-credentials.md): These credentials will be used to access Perplexity's searching capabilities!
- [Create and Deploy a Now Assist Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/create-and-deploy-a-now-assist-skill.md): While most of the Skills we will need have already been activated for you, one more remains! Follow the below steps to review the configuration of the Create Record Skill, then activate it!
- [Add a Now Assist Skill to a Subflow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/add-a-now-assist-skill-to-a-subflow.md): Add the Create a record Skill that you created previously to a Subflow using a script!
- [Activate an AI Agent Use case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-1-activate-the-ai-agent-team/activate-an-ai-agent-use-case.md): One of the AI Agent Use Cases we will need has already been activated for you, one more remains! Follow the below steps to review the configuration of the Story Drafting Use Case then activate it.
- [Exercise 2: Story Drafting and Grooming](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-2-story-drafting-and-grooming.md)
- [Story Drafting](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-2-story-drafting-and-grooming/story-drafting.md): Draft Agile stories using ServiceNow AI Agents!
- [Story Grooming](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-2-story-drafting-and-grooming/story-grooming.md): Now that our stories have been created and marked ready for review by AI Agents, we need to review them to ensure they are correct before proceeding
- [Exercise 3: Story Development](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-3-story-development.md): Now that we have drafted and groomed our Agile stories, leverage the ServiceNow Developer AI Agent to complete the work!
- [Exercise 4: Story Testing](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3327-k25/exercise-4-story-testing.md)

## LAB3333-K25

- [UX Lab: Research essentials to ensure user-friendly solutions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/ux-lab-research-essentials-to-ensure-user-friendly-solutions.md): An introduction to usability research on the ServiceNow platform for non-researchers
- [User research & why it matters](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/user-research-and-why-it-matters.md)
- [Understanding usability](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/understanding-usability.md)
- [Define objectives & scope](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/define-objectives-and-scope.md): Specify the system, product or service, what to focus on, and the approach to take
- [Example: Objectives & scope](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/define-objectives-and-scope/example-objectives-and-scope.md): ShoppingHub usability study example
- [Identify participants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/identify-participants.md): Specify the users and how to recruit them
- [Example: Selecting participants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/identify-participants/example-selecting-participants.md): ShoppingHub usability study example
- [Create scenarios & tasks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/create-scenarios-and-tasks.md): Selecting realistic, clear, actionable tasks for participants to complete
- [Example: Scenario & task](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/create-scenarios-and-tasks/example-scenario-and-task.md): ShoppingHub usability study example
- [Plan & conduct research](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/plan-and-conduct-research.md)
- [Select metrics & rating scales](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/plan-and-conduct-research/select-metrics-and-rating-scales.md)
- [Prepare for testing](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/plan-and-conduct-research/prepare-for-testing.md)
- [Facilitate sessions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/plan-and-conduct-research/facilitate-sessions.md)
- [Observe & Take notes](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/plan-and-conduct-research/observe-and-take-notes.md)
- [Example: Research demo](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/plan-and-conduct-research/example-research-demo.md): ShoppingHub usability study example
- [Hands-on activities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/hands-on-activities.md): Hands-on application
- [Activity 1 & 2: Define objectives & identify participants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/hands-on-activities/activity-1-and-2-define-objectives-and-identify-participants.md): Activity using the Knowledge 2025 website
- [Activity 3: Draft a task](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/hands-on-activities/activity-3-draft-a-task.md): Activity using the Knowledge 2025 website
- [Activity 4: Conduct research](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/hands-on-activities/activity-4-conduct-research.md): Activity using the Knowledge 2025 website
- [Analyze the Data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/analyze-the-data.md): Findings, insights, issues & recommendations
- [Share & socialize insights](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/share-and-socialize-insights.md): Translate recommendations into actions
- [Special considerations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/special-considerations.md): Additional considerations for usability testing ServiceNow solutions
- [Resources](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3333-k25/resources.md)

## LAB3360-K25

- [Now Assist for Security Incident Response: Enhancing Security Operations with Gen AI & AI Agents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3360-k25/now-assist-for-security-incident-response-enhancing-security-operations-with-gen-ai-and-ai-agents.md)
- [Lab Instructions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3360-k25/lab-instructions.md): Now Assist for Security Incident Response (SIR)

## LAB3368-K25

- [Getting started with Platform Analytics experience and Migration Center](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/getting-started-with-platform-analytics-experience-and-migration-center.md)
- [Exercise 1: Explore Platform Analytics](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/exercise-1-explore-platform-analytics.md)
- [Exercise 2: Create a new saved data visualization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/exercise-2-create-a-new-saved-data-visualization.md)
- [Exercise 3: Dashboard configuration and consumption](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/exercise-3-dashboard-configuration-and-consumption.md)
- [Exercise 4: Get familiar with the Migration Center](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/exercise-4-get-familiar-with-the-migration-center.md)
- [Exercise 5: Migrate a group of dashboards](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/exercise-5-migrate-a-group-of-dashboards.md)
- [Exercise 6: Run a full migration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/exercise-6-run-a-full-migration.md)
- [Extra: Clean-up and Rollback](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3368-k25/extra-clean-up-and-rollback.md)

## LAB3371-K25

- [Streamlining your upgrade process: Leveraging the latest upgrade features](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/streamlining-your-upgrade-process-leveraging-the-latest-upgrade-features.md)
- [Exercise 1: Upgrade Planning and Preparation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/exercise-1-upgrade-planning-and-preparation.md)
- [Exercise 2: Utilizing Automated Test Framework (ATF)](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/exercise-2-utilizing-automated-test-framework-atf.md)
- [Exercise 3: Navigating the Upgrade Center & Monitoring Progress](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/exercise-3-navigating-the-upgrade-center-and-monitoring-progress.md)
- [Exercise 4: Analyzing Upgrade Summary Results](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/exercise-4-analyzing-upgrade-summary-results.md)
- [Exercise 5: Reviewing & Processing Skipped Records via Upgrade Center](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/exercise-5-reviewing-and-processing-skipped-records-via-upgrade-center.md)
- [Exercise 6: Remediation & Update Set Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/exercise-6-remediation-and-update-set-management.md)
- [\[Optional\] Exercise 7: Communication & Knowledge Transfer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3371-k25/optional-exercise-7-communication-and-knowledge-transfer.md)

## LAB3387-K25

- [Lab 3387 Outline/Overview](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/lab-3387-outline-overview.md): Get more value with ITSM, ITOM, and AI Agents best practices and strategies
- [Check your environment first!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/lab-3387-outline-overview/check-your-environment-first.md): Before beginning this lab, let's check to see AI Search is active
- [ITOM Operations Manager - Daniel Zill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itom-operations-manager-daniel-zill.md)
- [Investigate Alerts with ITOM's Express List, Service Observability, and Now Assist](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itom-operations-manager-daniel-zill/investigate-alerts-with-itoms-express-list-service-observability-and-now-assist.md): Daniel Zill is our Operations lead who is logging in after receiving a notification that a critical alert has been assigned to his team.
- [Create and Summarize an Incident with Now Assist for ITOM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itom-operations-manager-daniel-zill/create-and-summarize-an-incident-with-now-assist-for-itom.md): Daniel will prepare the alerts for further work by creating an Incident using Now Assist, and assigning it to their colleague, Amelia Bryant.
- [Hand off to DPM and ITSM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itom-operations-manager-daniel-zill/hand-off-to-dpm-and-itsm.md): Now that Now Assist for ITOM has generated an Incident, the Service Owner (DPM) and Service Desk Agent (ITSM) will analyze and work the Incident to a resolution.
- [DPM Service Owner - Jose Hamilton](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/dpm-service-owner-jose-hamilton.md)
- [Service Degradation Overview in DPM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/dpm-service-owner-jose-hamilton/service-degradation-overview-in-dpm.md): Jose Hamilton is the business owner who relies on the Checkout Service to deliver certain business outcomes. He routinely logs into DPM to review the current performance and health of his services.
- [ITSM Service Desk Agent - Ameila Bryant](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itsm-service-desk-agent-ameila-bryant.md)
- [Now Assist Service Agent Capabilities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itsm-service-desk-agent-ameila-bryant/now-assist-service-agent-capabilities.md): At this point, the Service Desk Agent begins their review of the Incident with Now Assist for ITSM helping them with their work and automating tasks.
- [MIM Playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itsm-service-desk-agent-ameila-bryant/mim-playbook.md): This Playbook ensures that all team members clearly understand their responsibilities, the required actions, and the communication needed to rapidly resolve major incidents.
- [KB Article Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itsm-service-desk-agent-ameila-bryant/kb-article-generation.md): This is a generative AI-powered capability that helps service desk agents quickly and accurately create Knowledge Base articles based on incident resolution details.
- [Post Incident Review](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itsm-service-desk-agent-ameila-bryant/post-incident-review.md): A Post Incident Review (PIR) is a structured assessment conducted after resolving a major incident to understand what happened, why it happened, and how similar incidents can be prevented or managed.
- [Handover for Validation of Degradation Resolution in DPM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3387-k25/itsm-service-desk-agent-ameila-bryant/handover-for-validation-of-degradation-resolution-in-dpm.md): Next the business will use DPM to validate that the Incident/Major Incident has been resolved.

## LAB3484-K25

- [Get started NOW with Source-to-Pay Operations!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3484-k25/get-started-now-with-source-to-pay-operations.md)
- [Logging into your lab instance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3484-k25/logging-into-your-lab-instance.md)
- [Lab 1: Create a new procurement case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3484-k25/lab-1-create-a-new-procurement-case.md)
- [Lab 2: Create a new sourcing request](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3484-k25/lab-2-create-a-new-sourcing-request.md)
- [Lab 3: Submit a Supplier Banking Details case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3484-k25/lab-3-submit-a-supplier-banking-details-case.md)

## LAB3507-K25

- [CMDB Data Manager Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/cmdb-data-manager-introduction.md)
- [Understanding Data Manager](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/a.-understanding-and-preparing-for-data-manager/understanding-data-manager.md)
- [Preparing for Data Manager](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/a.-understanding-and-preparing-for-data-manager/preparing-for-data-manager.md)
- [Dependent CI support](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/a.-understanding-and-preparing-for-data-manager/dependent-ci-support.md)
- [Data Manager automation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/a.-understanding-and-preparing-for-data-manager/data-manager-automation.md)
- [Retirement Definitions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/b.-retiring-cis/retirement-definitions.md)
- [Create a Retire policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/b.-retiring-cis/create-a-retire-policy.md)
- [Process Data Manager Retire Policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/b.-retiring-cis/process-data-manager-retire-policy.md)
- [Work with Data Manager tasks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/b.-retiring-cis/work-with-data-manager-tasks.md)
- [Verify CI retirement](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/verify-ci-retirement.md)
- [Retire Dependent CIs](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/retire-dependent-cis.md)
- [Adjust OOB Dependent CI Policies for auto-approval](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/adjust-oob-dependent-ci-policies-for-auto-approval.md)
- [Create an Archive policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/create-an-archive-policy.md)
- [Process the Archive policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/process-the-archive-policy.md)
- [Approve the Archive task](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/approve-the-archive-task.md)
- [Create a Delete policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/d-deleting-cis/create-a-delete-policy.md)
- [Process the Delete policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/d-deleting-cis/process-the-delete-policy.md)
- [Approve the Delete task](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/d-deleting-cis/approve-the-delete-task.md)
- [Verify CI deletion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/d-deleting-cis/verify-ci-deletion.md)
- [Create a Delete CMDB Related Entry policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/e-challenge-deleting-cmdb-related-entries/create-a-delete-cmdb-related-entry-policy.md)
- [Process the Delete CMDB Related Entry policy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/e-challenge-deleting-cmdb-related-entries/process-the-delete-cmdb-related-entry-policy.md)
- [Useful References](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3507-k25/appendix/useful-references.md)

## LAB3508-K25

- [Increase productivity with AI-Powered Service Operations Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/increase-productivity-with-ai-powered-service-operations-workspace.md)
- [Exercise 1: Admin Config for SOW Landing Page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-1-admin-config-for-sow-landing-page.md): Gain experience with configuring what a "Day in the Life of a Service Desk Agent" looks like for your organization. Just about everything displayed on SOW landing page is configurable/customizable.
- [Modify Announcements](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-1-admin-config-for-sow-landing-page/modify-announcements.md): Announcements such as required training, Outages, and Major Incidents worth highlighting.
- [Exercise 2: Admin Config for On-call Scheduling](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-2-admin-config-for-on-call-scheduling.md): Learn how the UI & UX has been revamped for On-call Scheduling in Service Operations Workspace, yielding all the features needed to create, manage, and automate this critical business responsibility.
- [Setup On-call for SRM Ops Team](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-2-admin-config-for-on-call-scheduling/setup-on-call-for-srm-ops-team.md): In this lab, you will assign a service that SRM Ops team manages, staff the team for On-call rotation, and create an On-call schedule for the current month rotating 3 members of a weekly basis.
- [Set Escalation Triggers & Policies](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-2-admin-config-for-on-call-scheduling/set-escalation-triggers-and-policies.md): Automate contacting an on-call expert based on criteria such as: Incident Priority = 2 (High)
- [Exercise 3: Admin Config for Major Incident Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management.md): Gain experience on navigating the SOW Admin Center and making configuration changes, utilize templates, and manage automated actions via Trigger rules and Playbooks.
- [Major Incident managers](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management/major-incident-managers.md): In this exercise, you will Assign Major Incident (MI) Manager role to Service Desk Agent, Beth Anglin.
- [Trigger rules](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management/trigger-rules.md): Trigger rules provide an automated way to ensure that business critical Major Incidents get the right attention immediately vs someone analyzing and manually promoting an Incident.
- [Communications](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management/communications.md): In this lab, you will gain experience with how email templates are configured for consistent stakeholder communications & set up a communication plan for various stages of an incident.
- [Communication Plans](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management/communication-plans.md): In this exercise, you will learn how Communication plans are configured to ensure the required updates at various stages of an incident are fulfilled.
- [Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management/playbooks.md): In this section, you will understand how Playbooks are built and how they can be Assigned to streamline the resolution of a Major Incident.
- [Timeline configurations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-3-admin-config-for-major-incident-management/timeline-configurations.md): In this section, you will gain experience with making changes to the default event sources and format of timelines used in all post incident reports for major incidents.
- [Exercise 4: Modern Change Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-modern-change-management.md): Make use of modern change management features to improve efficiency and speed without sacrificing governance. There is nothing to configure here, but a lot to learn about what all has been setup.
- [Exercise 4: A Day in the Life of a Service Desk Agent](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent.md): Now that you have configured the Service Operations Workspace landing page, On-call Scheduling, & Major Incident Management - see all of that in action in an end-to-end flow as a Service Desk Agent!
- [Landing Page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/landing-page.md)
- [Incident Prioritization, On-call Escalation Policy, and Side-panel](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/incident-prioritization-on-call-escalation-policy-and-side-panel.md)
- [Major Incident Management Trigger Rule](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/major-incident-management-trigger-rule.md)
- [Communication Plan and Template](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/communication-plan-and-template.md)
- [Playbooks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/playbooks.md)
- [Determine the change causing the incident](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/determine-the-change-causing-the-incident.md)
- [Implement a low risk Emergency Change](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/implement-a-low-risk-emergency-change.md)
- [PIR & KB Generation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/pir-and-kb-generation.md): Post Incident Report and Knowledge Article generation with Now Assist.
- [Bonus: On-call Absence Requests](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3508-k25/exercise-4-a-day-in-the-life-of-a-service-desk-agent/bonus-on-call-absence-requests.md)

## LAB3517-K25

- [Lab 1A: Introduction to Sales and Order Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management.md)
- [Section 1. Create a lead](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management/section-1.-create-a-lead.md)
- [Section 2. Develop the opportunity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management/section-2.-develop-the-opportunity.md): In this section, you will develop the opportunity by adding additional products. You will also view revenue metrics.
- [Section 3: Create a quote](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management/section-3-create-a-quote.md): In this section, you will sync quote to the opportunity. You will view the product recommendations and generate a quote PDF and sales contract. You will then create an order from the quote.
- [Section 4: Create an order](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management/section-4-create-an-order.md): In this section, you will create an order and complete the order.
- [Section 5: Create sales agreement](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management/section-5-create-sales-agreement.md): In this section, you will use the Home Automation Bundle via business portal. You will learn how an agent approves the order.
- [Section 6: Create order via Business Portal](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1a-introduction-to-sales-and-order-management/section-6-create-order-via-business-portal.md): In this section, you will learn to create a sales agreement through Business Portal.
- [Lab 1B: Configure products and pricing in Sales and Order Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1b-configure-products-and-pricing-in-sales-and-order-management.md)
- [Section 1. Create the new product offering](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1b-configure-products-and-pricing-in-sales-and-order-management/section-1.-create-the-new-product-offering.md): In this section, you will create the new product offering - Home Security Bundle.
- [Section 2. Eligibility Rules & Product Recommendations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1b-configure-products-and-pricing-in-sales-and-order-management/section-2.-eligibility-rules-and-product-recommendations.md): In this section, you will create eligibility rules and set up the product recommendations for Home Security Bundle.
- [Section 3. Associate Pricing for Home Security Bundle](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1b-configure-products-and-pricing-in-sales-and-order-management/section-3.-associate-pricing-for-home-security-bundle.md)
- [Lab 1C: Configure order fulfillment tasks in Sales and Order Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1c-configure-order-fulfillment-tasks-in-sales-and-order-management.md)
- [Section 1. Set up fulfilment tasks for an existing product](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3517-k25/lab-1c-configure-order-fulfillment-tasks-in-sales-and-order-management/section-1.-set-up-fulfilment-tasks-for-an-existing-product.md)

## LAB3518-3519-K25

- [Boost Efficiency with AI-powered Field Service Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/boost-efficiency-with-ai-powered-field-service-management.md)
- [Lab 1: Appointment Booking recommendations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-1-appointment-booking-recommendations.md)
- [Section 1: View existing appointments](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-1-appointment-booking-recommendations/section-1-view-existing-appointments.md): In this section you will be able to view appointments in proximity on the Dispatcher workspace map. Based on this, in the next section we shall book appointment for one of the open work order tasks.
- [Section 2: View recommendations for a new appointment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-1-appointment-booking-recommendations/section-2-view-recommendations-for-a-new-appointment.md): In this section we will view the recommendations for an appointment in proximity
- [Section 3: Modify proximity and scoring setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-1-appointment-booking-recommendations/section-3-modify-proximity-and-scoring-setup.md): In this section we will modify the recommendation configuration to show more recommended slots
- [Section 4: View updated recommended appointment slots](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-1-appointment-booking-recommendations/section-4-view-updated-recommended-appointment-slots.md): In this section we will view the updated number of recommendations
- [Lab 2: Smart assessments for field service](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-2-smart-assessments-for-field-service.md)
- [Section 1: Review assessment questions and add a question](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-2-smart-assessments-for-field-service/section-1-review-assessment-questions-and-add-a-question.md)
- [Section 2: Take assessment on mobile](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-2-smart-assessments-for-field-service/section-2-take-assessment-on-mobile.md)
- [Lab 3: Now Assist for FSM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-3-now-assist-for-fsm.md)
- [Section 1: Activate Work order task summarization skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-3-now-assist-for-fsm/section-1-activate-work-order-task-summarization-skill.md)
- [Section 2: Activate Knowledge skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-3-now-assist-for-fsm/section-2-activate-knowledge-skill.md)
- [Section 3: Summarize an existing work order task](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-3-now-assist-for-fsm/section-3-summarize-an-existing-work-order-task.md)
- [Section 4: Create KB article from work order tasks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-3-now-assist-for-fsm/section-4-create-kb-article-from-work-order-tasks.md)
- [Section 5: Informational](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-3-now-assist-for-fsm/section-5-informational.md): Extra Credit: Explore Conversational AI on Desktop and Mobile
- [Lab 4: Schedule Optimization and Dynamic Scheduling](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-4-schedule-optimization-and-dynamic-scheduling.md)
- [Section 1: Schedule tasks using dynamic scheduling](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-4-schedule-optimization-and-dynamic-scheduling/section-1-schedule-tasks-using-dynamic-scheduling.md)
- [Section 2: Optimize Intraday tasks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-4-schedule-optimization-and-dynamic-scheduling/section-2-optimize-intraday-tasks.md)
- [Setup configuration for Intraday optimization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-4-schedule-optimization-and-dynamic-scheduling/section-2-optimize-intraday-tasks/setup-configuration-for-intraday-optimization.md)
- [Optimize tasks](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3518-3519-k25/lab-4-schedule-optimization-and-dynamic-scheduling/section-2-optimize-intraday-tasks/optimize-tasks.md)

## LAB3530-K25

- [Balancing AI Innovation and Risk: Hands-on](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/balancing-ai-innovation-and-risk-hands-on.md): LAB3530, Main Speaker: Michael Malcangio, Co-Speaker: Tara Fischer
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/introduction.md)
- [Lab 1 - Guardian](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-1-guardian.md)
- [Exercise 1 - Getting Started](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-1-guardian/exercise-1-getting-started.md)
- [Exercise 2 - Offensiveness, Guardrail Configuration, User Experience, and Logging](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-1-guardian/exercise-2-offensiveness-guardrail-configuration-user-experience-and-logging.md)
- [Exercise 3 - Security Guardrail Configuration, User Experience, and Logging](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-1-guardian/exercise-3-security-guardrail-configuration-user-experience-and-logging.md)
- [Exercise 4 - Sensitive topic detection in Now Assist for HRSD](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-1-guardian/exercise-4-sensitive-topic-detection-in-now-assist-for-hrsd.md)
- [Lab 2 - Data Privacy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-2-data-privacy.md)
- [Exercise 1 - Introduction to Now Assist & Data Privacy](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-2-data-privacy/exercise-1-introduction-to-now-assist-and-data-privacy.md)
- [Exercise 2 - Set Up Data Privacy Rules for Generative AI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-2-data-privacy/exercise-2-set-up-data-privacy-rules-for-generative-ai.md)
- [Exercise 3 - Configure Data Anonymization and Redaction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-2-data-privacy/exercise-3-configure-data-anonymization-and-redaction.md)
- [Exercise 4 - Test and Validate Privacy Settings](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/guardrails/lab-2-data-privacy/exercise-4-test-and-validate-privacy-settings.md)
- [Lab 3 - AI Governance Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/governance/lab-3-ai-governance-workspace.md)
- [Exercise 1 - Configuring the AI Governance Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3530-k25/governance/lab-3-ai-governance-workspace/exercise-1-configuring-the-ai-governance-workspace.md)

## LAB3531-K25

- [Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3531-k25/objectives.md)
- [Exercise 1: Enable and explore the Front-line & Complaint Playbook case pages](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3531-k25/exercise-1-enable-and-explore-the-front-line-and-complaint-playbook-case-pages.md)
- [Exercise 2: Configure the Lookup component](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3531-k25/exercise-2-configure-the-lookup-component.md)
- [Exercise 3: Manage items in the Related Lists component](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3531-k25/exercise-3-manage-items-in-the-related-lists-component.md)
- [Exercise 4: Add a new action to the Create menu button](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3531-k25/exercise-4-add-a-new-action-to-the-create-menu-button.md)

## LAB3541-K25

- [Lab 3541 - Introduction to CSDM Modeling](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/lab-3541-introduction-to-csdm-modeling.md)
- [Getting a Lab Instance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/lab-3541-introduction-to-csdm-modeling/getting-a-lab-instance.md)
- [Scenario](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/scenario.md)
- [Foundation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/foundation.md)
- [Crawl](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/crawl.md)
- [Explore Digital Portfolio Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/crawl/explore-digital-portfolio-management.md)
- [View Model through Technology Portfolio Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/crawl/view-model-through-technology-portfolio-management.md)
- [Create Application Service with the wizard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/crawl/create-application-service-with-the-wizard.md)
- [Event Management use of CSDM Data in Crawl Stage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/crawl/event-management-use-of-csdm-data-in-crawl-stage.md)
- [View Crawl Indicators in the CSDM Data Foundations Dashboard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/crawl/view-crawl-indicators-in-the-csdm-data-foundations-dashboard.md)
- [Walk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/walk.md)
- [Create Dynamic CI Group](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/walk/create-dynamic-ci-group.md)
- [Explore Service Offerings](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/walk/explore-service-offerings.md)
- [Add Support Group on CI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/walk/add-support-group-on-ci.md)
- [Create New Incident to utilize Support Group](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/walk/create-new-incident-to-utilize-support-group.md)
- [View Walk Indicators in the CSDM Data Foundations Dashboard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/walk/view-walk-indicators-in-the-csdm-data-foundations-dashboard.md)
- [Run](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/run.md)
- [ITSM & Business Service Impacts](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/run/itsm-and-business-service-impacts.md)
- [Customer Service Management use of CSDM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/run/customer-service-management-use-of-csdm.md)
- [View Run Indicators in the CSDM Data Foundations Dashboard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/run/view-run-indicators-in-the-csdm-data-foundations-dashboard.md)
- [Fly](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/fly.md)
- [Digital Portfolio Management](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/fly/digital-portfolio-management.md)
- [APM – View Capability Risk](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/fly/apm-view-capability-risk.md)
- [View Fly Indicators in the CSDM Data Foundations Dashboard](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/fly/view-fly-indicators-in-the-csdm-data-foundations-dashboard.md)
- [Foundation for digital transformation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3541-k25/foundation-for-digital-transformation.md)

## SES3334-K25

- [Fueling AI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/fueling-ai.md)
- [Core Concepts for Agentic AI Readiness](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/fueling-ai/core-concepts-for-agentic-ai-readiness.md)
- [Access Lab Instance](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/access-lab-instance.md)
- [Scenario 1: Optimize Knowledge Articles](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/scenario-1-optimize-knowledge-articles.md)
- [Scenario 2: Optimize Service Catalog Items](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/scenario-2-optimize-service-catalog-items.md)
- [Scenario 3: Get AI ready - Now Assist for ITSM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/scenario-3-get-ai-ready-now-assist-for-itsm.md)
- [Scenario 4: Get AI ready - Now Assist for CSM](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/scenario-4-get-ai-ready-now-assist-for-csm.md)
- [Scenario 5: Get AI ready - Now Assist for HRSD](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/scenario-5-get-ai-ready-now-assist-for-hrsd.md)
- [Scenario 6: \[Agentic AI\] Auto-generate knowledge from resolved tickets and incidents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/scenario-6-agentic-ai-auto-generate-knowledge-from-resolved-tickets-and-incidents.md)
- [Summary](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ses3334-k25/summary.md)

## SNU3276-K25

- [Automate Smarter: Use Decision tables in Flows, Playbooks, and Scripts](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3276-k25/automate-smarter-use-decision-tables-in-flows-playbooks-and-scripts.md): SNU 3276 Lab Exercise Instructions
- [Exercise 1: Exploring the Sample Flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3276-k25/exercise-1-exploring-the-sample-flow.md)
- [Exercise 2: Creating a Basic Decision Table](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3276-k25/exercise-2-creating-a-basic-decision-table.md)
- [Exercise 3: Using a Decision Table in a Flow](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3276-k25/exercise-3-using-a-decision-table-in-a-flow.md)
- [Bonus: Explore additional Decision table features](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3276-k25/bonus-explore-additional-decision-table-features.md)

## SNU3284-K25

- [Elevate customer experience while improving store operations with Retail industry products](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/elevate-customer-experience-while-improving-store-operations-with-retail-industry-products.md): Welcome!
- [Lab 1: Configuring retail capabilities](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-1-configuring-retail-capabilities.md)
- [Exercise 1: Create a retail organization](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-1-configuring-retail-capabilities/exercise-1-create-a-retail-organization.md)
- [Exercise 2: Tailor the retail portal](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-1-configuring-retail-capabilities/exercise-2-tailor-the-retail-portal.md)
- [Exercise 3: Set up multi-store case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-1-configuring-retail-capabilities/exercise-3-set-up-multi-store-case.md)
- [Lab 2: Using retail multi-store case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-2-using-retail-multi-store-case.md)
- [Exercise 4: HQ Team - Assign multi-store case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-2-using-retail-multi-store-case/exercise-4-hq-team-assign-multi-store-case.md)
- [Exercise 5: Store Team - Complete an assigned case](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-2-using-retail-multi-store-case/exercise-5-store-team-complete-an-assigned-case.md)
- [Lab 3: Supporting stores with retail cases](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-3-supporting-stores-with-retail-cases.md)
- [Exercise 6: Store Team - Get help from HQ](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-3-supporting-stores-with-retail-cases/exercise-6-store-team-get-help-from-hq.md)
- [Exercise 7: HQ Team - Support retail organizations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3284-k25/lab-3-supporting-stores-with-retail-cases/exercise-7-hq-team-support-retail-organizations.md)

## SNU3291-K25

- [Improving MTTR with Now Assist Skill Kit](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit.md): SNU 3291 Lab Exercise Instructions
- [Prerequisite: Enable AI Search](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/prerequisite-enable-ai-search.md): A reset of machine learning is necessary to enable specific search profiles and ensure the correct functionality of Search Profile-based skills.
- [Determine Category Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill.md): This capability uses incident attributes and valid instance categories to suggest an incident category. This is a supporting skill used by the Triage Assist Skill.
- [1. Create Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill/1.-create-skill.md): Here you define a provider, a skill name and description, a prompt draft, and a skill input.
- [2. Edit Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill/2.-edit-prompt.md): In this section, you modify the prompt with actual input data.
- [3. Add Tools](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill/3.-add-tools.md): In this section, you add a tool and enhance the prompt with the tool output.
- [4. Finalize and Test Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill/4.-finalize-and-test-prompt.md)
- [5. Auto Evaluation](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill/5.-auto-evaluation.md): The auto-evaluation process allows you to test the quality and performance of your custom skill against multiple data inputs.
- [6. Publish Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/determine-category-skill/6.-publish-skill.md)
- [Triage Assist Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill.md): Scenario: You are a ServiceNow developer tasked with the creation of a new custom skill to increase Help Desk productivity and efficiency by automating incident triage activities.
- [1. Create Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/1.-create-skill.md): Here you define a provider, a skill name and description, a prompt draft, and a skill input.
- [2. Author Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/2.-author-prompt.md): In this section you modify the prompt with actual input data.
- [3. Add Tools](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/3.-add-tools.md): In this section you add a skill and a sub flow to pass additional context to your prompt.
- [Determine Category Tool](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/3.-add-tools/determine-category-tool.md): Add an existing skill
- [Valid Assignment Groups Tool](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/3.-add-tools/valid-assignment-groups-tool.md): Add a Sub Flow as a tool based on an existing Sub Flow
- [4. Finalize and Test Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/4.-finalize-and-test-prompt.md): In this section you add the Tools output to the prompt and finalize it.
- [5. Deploy and Activate](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/5.-deploy-and-activate.md): In this section we configure deployment settings so that the skill is usable within the ServiceNow platform.
- [7. Trigger Skill on Platform](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/7.-trigger-skill-on-platform.md): In this last step, you trigger the Triage Assist skill from an incident record.
- [8. OPTIONAL - Challenge Exercise](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/triage-assist-skill/8.-optional-challenge-exercise.md): You can further enhance your prompt by adding a skill that determines the subcategory. This skill has already been created for you and is published in your instance.
- [Solve Assist Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill.md): In this exercise, you build a skill to analyze an incident and make troubleshooting suggestions based on similar resolved incidents, knowledge articles, and service disruptions.
- [1. Create Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/1.-create-skill.md): In this section, you access the Now Assist Skill Kit and begin building a new custom skill.
- [2. Author Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/2.-author-prompt.md): In this section, you modify the prompt with actual input data.
- [3. Add Tools](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/3.-add-tools.md)
- [Similar Incidents](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/3.-add-tools/similar-incidents.md): This tool performs a Keyword search using the existing Similar Incidents Search Profile.
- [KBs and Catalog Items](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/3.-add-tools/kbs-and-catalog-items.md): This tool performs a Hybrid search using the existing Service Portal Default Search Search Profile.
- [Service Disruptions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/3.-add-tools/service-disruptions.md): This tool performs a Keyword search using the existing Service Disruptions Search Profile.
- [4. Test and Finalize the Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/4.-test-and-finalize-the-prompt.md): In this section you add the Tools output to the prompt, then finalize and test it.
- [5. Deploy And Activate](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/5.-deploy-and-activate.md): In this section you configure deployment settings and activate the new skill.
- [6. Trigger Skill on Platform](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/solve-assist-skill/6.-trigger-skill-on-platform.md): In this last step, you open an incident in platform and trigger the Solve Assist skill.
- [Article Refresh Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill.md): Scenario: A knowledge manager reviews all knowledge article comments and triggers an Article Refresh to generate a new article draft.
- [1. Create Skill](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill/1.-create-skill.md)
- [2. Author Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill/2.-author-prompt.md): In this section you modify the prompt with actual input data.
- [3. Add Tools](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill/3.-add-tools.md): In this section, you add a tool and enhance the prompt with the tool output.
- [4. Test and Finalize Prompt](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill/4.-test-and-finalize-prompt.md): In this section you add the Tools output to the prompt, then finalize and test it.
- [5. Deploy and Activate](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill/5.-deploy-and-activate.md): In this section you configure deployment settings and activate the new skill.
- [6. Trigger Skill on Platform](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3291-k25/improving-mttr-with-now-assist-skill-kit/article-refresh-skill/6.-trigger-skill-on-platform.md)

## SNU3293-K25

- [Launch Fast, Adapt Quickly, and Remain Agile with Public Sector Digital Services](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/launch-fast-adapt-quickly-and-remain-agile-with-public-sector-digital-services.md): Customer and Industry Workflows | Knowledge 2025 Lab Guide
- [Lab 1: Background / Purpose](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/lab-1-extend-an-existing-playbook/lab-1-background-purpose.md)
- [Exercise 1: Modify an existing Playbook Activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-1-modify-an-existing-playbook-activity.md)
- [Exercise 2: Configure the Form view of an existing Activity](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-2-configure-the-form-view-of-an-existing-activity.md)
- [Exercise 3: Test your changes](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-3-test-your-changes.md)
- [Lab 2: Background / Purpose](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/lab-2-configure-a-playbook-from-scratch/lab-2-background-purpose.md)
- [Exercise 1: Create a new playbook and define a trigger](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-1-create-a-new-playbook-and-define-a-trigger.md)
- [Exercise 2: Configure the Intake Stage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-2-configure-the-intake-stage.md)
- [Exercise 3: Configure the Review Stage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-3-configure-the-review-stage.md)
- [Exercise 4: Configure the Decision Stage](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-4-configure-the-decision-stage.md)
- [Exercise 5: Test your playbook](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu3293-k25/exercise-5-test-your-playbook.md)

## CCL1560-K25

- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/introduction.md)
- [Exercise 1: Create a New App and Form](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/exercise-1-create-a-new-app-and-form.md)
- [Exercise 2: Configure and Customize the Form](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/exercise-2-configure-and-customize-the-form.md)
- [Exercise 3: Adding Dynamic Behavior to the Form](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/exercise-3-adding-dynamic-behavior-to-the-form.md)
- [(Optional) Bonus Exercise: Additional Dynamic Form Configurations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/optional-bonus-exercise-additional-dynamic-form-configurations.md)
- [Exercise 4: Adding a Playbook to the Form](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/exercise-4-adding-a-playbook-to-the-form.md)
- [Exercise 5: A Tour of Form Submissions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/exercise-5-a-tour-of-form-submissions.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1560-k25/conclusion.md)

## CCL2500-K25

- [AI Agent Administration](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/ai-agent-administration.md)
- [Lab Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/lab-objectives.md)
- [Dependencies and Foundational Setup](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/dependencies-and-foundational-setup.md)
- [Explore AI Agent Studio](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/explore-ai-agent-studio.md): Purpose: Create, manage, and test AI agents and use cases with one admin experience to create self-executing workflows to help you achieve your business goals.
- [Exercise 1: Review an AI Agent for Problem \[10 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-1-review-an-ai-agent-for-problem-10-min.md)
- [Exercise 2: Test an AI Agent for Problem \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-2-test-an-ai-agent-for-problem-5-min.md)
- [Exercise 3: Duplicate an Agentic Workflow (Use Case) for Change \[10 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-3-duplicate-an-agentic-workflow-use-case-for-change-10-min.md)
- [Exercise 4: Duplicate an AI Agent for Change \[10 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-4-duplicate-an-ai-agent-for-change-10-min.md)
- [Exercise 5: Building a Tool (Script) \[10 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-5-building-a-tool-script-10-min.md)
- [Exercise 6: Setting a Trigger for an Agentic Workflow (Use Case) \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-6-setting-a-trigger-for-an-agentic-workflow-use-case-5-min.md)
- [Exercise 7: Invoke from Now Assist Panel \[15 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-7-invoke-from-now-assist-panel-15-min.md)
- [Exercise 8: AI Agent Analytics \[5 min\]](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/exercise-8-ai-agent-analytics-5-min.md)
- [Conclusion](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl2500-k25/conclusion.md)

## LAB3367-K25

- [Intro](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/intro.md)
- [Resources](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/intro/resources.md)
- [One: Configure Workspace List and Form](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/one-configure-workspace-list-and-form.md): Bradley Stilton is one of your favorite customer service agents but unfortunately is not very good at navigating ServiceNow. You, as a system admin, decide to add a shortcut for him
- [Activity One](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/one-configure-workspace-list-and-form/activity-one.md): Activity One: In this activity, you will navigate to the correct list configuration for the  CSM/FSM Configurable Workspace list page and add a new list category ‘My Top Priority!’ to the List view.
- [Activity Two](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/one-configure-workspace-list-and-form/activity-two.md): Activity Two: In this activity, you will update the UX Lists UX List Categories and  for the CSM/FSM Configurable Workspace
- [Activity Three](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/one-configure-workspace-list-and-form/activity-three.md): Activity Three: In this activity, you will modify a Form Layout to add 2 new fields for the CSM case record
- [Two: Add New Dashboard to Workspace](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/two-add-new-dashboard-to-workspace.md): Patty the CSM Agent would like to have a personal dashboard along with the total active cases on her Workspace. She needs admin help to create a dashboard and grant access to her CSM agent group
- [Activity One](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/two-add-new-dashboard-to-workspace/activity-one.md): Create a standard platform analytics dashboard
- [Activity Two](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/two-add-new-dashboard-to-workspace/activity-two.md): Add a new dashboard page in CSM/FSM Configurable Workspace experiences
- [Activity Three](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/two-add-new-dashboard-to-workspace/activity-three.md): Update dashboard page
- [Activity Four](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/two-add-new-dashboard-to-workspace/activity-four.md): Create an Icon for the Dashboard and add to the Workspace L1 Menu
- [Three: Declarative Actions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/three-declarative-actions.md): Veronica the customer service agent sometimes makes a few “oopsies.” She sometimes prematurely closes a case and then creates a new one to track the current case resulting in inaccurate metrics
- [Activity One](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/three-declarative-actions/activity-one.md)
- [Four: Configure Sidebar Tab Page Collection](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/four-configure-sidebar-tab-page-collection.md): The Page Collection tab allows Vicki, a customer service agent, to quickly access relevant information - reducing the time needed to resolve a case and finding the details all in one place
- [Activity One](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/four-configure-sidebar-tab-page-collection/activity-one.md): Create 2 pages for the existing OOTB CSM default page record post-tabs
- [Activity Two](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/four-configure-sidebar-tab-page-collection/activity-two.md): Add an icon to our new pages - K25 CSM Page 1 and K25 CSM Page 2
- [Activity Three](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/four-configure-sidebar-tab-page-collection/activity-three.md): Add a new recommended action component on K25 CSM Page 1
- [Activity Four](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/four-configure-sidebar-tab-page-collection/activity-four.md): Add Account related cases list to K25 CSM Page 2
- [Five: Configure Recommended Actions](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/five-configure-recommended-actions.md): Vicki, a CSM agent, spends too much time digging through KB articles than resolving cases. One day, you, a gifted system admin realize that Recommended Actions could be her AI powered sidekick.
- [Activity One](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/five-configure-recommended-actions/activity-one.md): Create two actions to link to the previously created icons
- [Activity Two](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/five-configure-recommended-actions/activity-two.md): Create the ability to link a relevant KA to a case
- [Activity Three](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3367-k25/five-configure-recommended-actions/activity-three.md): Create the ability to create a sub case task directly from a case

## CCL1344-K25

- [Welcome to the lab!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/welcome-to-the-lab.md)
- [Exercise 0 Objective](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/create-the-workspace-experience/exercise-0-objective.md)
- [Activity 1 - Create the Experience](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/create-the-workspace-experience/activity-1-create-the-experience.md)
- [Activity 2 - Create the Record Page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/create-the-workspace-experience/activity-2-create-the-record-page.md)
- [Activity 3 - Create the List Page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/create-the-workspace-experience/activity-3-create-the-list-page.md)
- [Activity 4 - Create the Landing Page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/create-the-workspace-experience/activity-4-create-the-landing-page.md)
- [Activity 5 - Add UX Page Properties](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/create-the-workspace-experience/activity-5-add-ux-page-properties.md)
- [(OLD)Exercise 1 screenshots](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/old-exercise-1-screenshots.md)
- [Exercise 1 Objective](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-landing-page/exercise-1-objective.md)
- [Activity 1 - Create a Multi-table data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-landing-page/activity-1-create-a-multi-table-data-resource.md): In this activity, we will create a multi-table data resource that will be used in the next activity to display both Events and Appointments on the landing page.
- [Activity 2 – Setup a Contextual sidebar component](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-landing-page/activity-2-setup-a-contextual-sidebar-component.md): In this activity you will add columns to the landing page and include a contextual sidebar component to be used to display upcoming Events and Appointments using the Multi-table data resource.
- [Activity 3 – Add a Tabs component](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-landing-page/activity-3-add-a-tabs-component.md): In this activity, you will configure the Tabs component already added to the landing page and you will add 2 tabs, each containing a different filtered list of records.
- [Activity 4 - Implement a Record Watcher data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-landing-page/activity-4-implement-a-record-watcher-data-resource.md): In this activity, you will practice setting up a record watcher data resource to keep track of animal status  changes. When the status changes, you can configure an alert to display on the page.
- [Exercise 2 Objective](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/all-things-graphql/exercise-2-objective.md)
- [Activity 1 - Review the GraphQL DogAPI](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/all-things-graphql/activity-1-review-the-graphql-dogapi.md)
- [Activity 2 – Create Scripted Resolvers and Resolver Mappings](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-2-create-scripted-resolvers-and-resolver-mappings.md)
- [Activity 3 – Test queries using GraphQL Explorer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-3-test-queries-using-graphql-explorer.md): In this activity, you will get practice using the GraphQL Explorer to test out the GraphQL queries you created above.
- [Activity 4 - Create Mutations](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-4-create-mutations.md)
- [Activity 5 – Test mutations using GraphQL Explorer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-5-test-mutations-using-graphql-explorer.md)
- [Exercise 3 Objective](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-record-page/exercise-3-objective.md)
- [Activity 1 - Field Decorator Declarative Action](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/configure-the-record-page/activity-1-field-decorator-declarative-action.md): In this exercise, you'll add a field decorator to the Breed field on an Animal record. Selecting the field decorator will display a modeless dialog that contains an image of the breed.
- [Activity 2 - Stepper Component](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-2-stepper-component.md): In this activity, you will add a stepper component to the record page and configure it to show the progression of the Status field values on an Animal record.
- [Activity 3 - Conditional Renderer](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-3-conditional-renderer.md): In this activity, you will add a Conditional renderer component to the Animal record page. If the Status of an Animal record changes to “Adopted”, a message and a picture of the dog will appear.
- [Activity 4 - Configure the Page Collections](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/activity-4-configure-the-page-collections.md)
- [Challenge Exercise Objective](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/challenge-exercise-objective.md)
- [Activity 1 - Create a new calendar page](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-1-create-a-new-calendar-page.md)
- [Activity 2 - Create a data resource to fetch Events](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-2-create-a-data-resource-to-fetch-events.md)
- [Activity 3 - Configure the Calendar to display Events](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-3-configure-the-calendar-to-display-events.md)
- [Activity 4 - Configure additional Calendar properties](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-4-configure-additional-calendar-properties.md)
- [Mark Spans Data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-4-configure-additional-calendar-properties/mark-spans-data.md): Please copy the data below as part of Activity 4.
- [Activity 5 - Create a Transform data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-5-create-a-transform-data-resource.md)
- [Activity 6 - Add a modal to create a new Event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-6-add-a-modal-to-create-a-new-event.md)
- [Activity 7 - Double-click on the Calendar to create an Event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-7-double-click-on-the-calendar-to-create-an-event.md)
- [Activity 8 - Add a modal to update an Event on the calendar](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1344-k25/challenge-mode-all-things-calendar-component/activity-8-add-a-modal-to-update-an-event-on-the-calendar.md)

## CCL1569-K25

- [Welcome to the lab!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/welcome-to-the-lab.md)
- [Lab Information](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/welcome-to-the-lab/lab-information.md): Below is a summary of what all the elements of the controller do.
- [Introduction](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/introduction.md)
- [Exercise 1. Setup your working environment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-1.-setup-your-working-environment.md)
- [Exercise 2. Create a tourney and view it](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-2.-create-a-tourney-and-view-it.md)
- [Exercise 3. Add the Tournament Name](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-3.-add-the-tournament-name.md)
- [\[Activity 1\] Create the Input Property for Tournament SysId](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-3.-add-the-tournament-name/activity-1-create-the-input-property-for-tournament-sysid.md)
- [\[Activity 2\] Set up the data resource to fetch the Tourney Data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-3.-add-the-tournament-name/activity-2-set-up-the-data-resource-to-fetch-the-tourney-data.md)
- [\[Activity 3\] Expose the Tournament Name from the Tournament Record data resource as an output](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-3.-add-the-tournament-name/activity-3-expose-the-tournament-name-from-the-tournament-record-data-resource-as-an-output.md)
- [\[Activity 4\] Set up the client state](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-3.-add-the-tournament-name/activity-4-set-up-the-client-state.md)
- [\[Activity 5\] Add tourneyLoaded output](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-3.-add-the-tournament-name/activity-5-add-tourneyloaded-output.md)
- [Exercise 4. Add participants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-4.-add-participants.md): This exercise will span multiple tabs.
- [\[Activity 1\] Test adding a participant](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-4.-add-participants/activity-1-test-adding-a-participant.md)
- [\[Activity 2\] Add the Tournament Participants Data Resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-4.-add-participants/activity-2-add-the-tournament-participants-data-resource.md)
- [\[Activity 3\] Expose the Participants data](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-4.-add-participants/activity-3-expose-the-participants-data.md)
- [\[Activity 4\] Check the result](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-4.-add-participants/activity-4-check-the-result.md)
- [\[Activity 5\] Watch the participants](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-4.-add-participants/activity-5-watch-the-participants.md)
- [Exercise 5. Create a round and matches](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches.md)
- [\[Activity 1\] Expose the state property](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-1-expose-the-state-property.md)
- [\[Activity 2\] Expose the tourneyLoaded property](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-2-expose-the-tourneyloaded-property.md)
- [\[Activity 1\] Add the Tourney Rounds data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-1-add-the-tourney-rounds-data-resource.md)
- [\[Activity 2\] Add the Create Tourney Round data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-2-add-the-create-tourney-round-data-resource.md)
- [\[Activity 3\] Add the Create Tourney Round data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-3-add-the-create-tourney-round-data-resource.md)
- [\[Activity 4\] Add the Round Matches data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-4-add-the-round-matches-data-resource.md)
- [\[Activity 5\] Expose the roundMatches property](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-5-expose-the-roundmatches-property.md)
- [\[Activity 7\] Add and configure the Create next Round event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-5.-create-a-round-and-matches/activity-7-add-and-configure-the-create-next-round-event.md)
- [Exercise 6. Start a round](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-6.-start-a-round.md)
- [\[Activity 1\] Add the Update Round data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-6.-start-a-round/activity-1-add-the-update-round-data-resource.md)
- [\[Activity 2\] Add the Watch Tourney Round data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-6.-start-a-round/activity-2-add-the-watch-tourney-round-data-resource.md)
- [\[Activity 3\] Add and configure the Start Round event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-6.-start-a-round/activity-3-add-and-configure-the-start-round-event.md)
- [Exercise 7. Decide matches](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-7.-decide-matches.md)
- [\[Activity 1\] Add the Decide data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-7.-decide-matches/activity-1-add-the-decide-data-resource.md)
- [\[Activity 2\] Add the Watch Round Matches data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-7.-decide-matches/activity-2-add-the-watch-round-matches-data-resource.md)
- [\[Activity 3\] Add the Watch Tournament data resource](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-7.-decide-matches/activity-3-add-the-watch-tournament-data-resource.md)
- [\[Activity 4\] Add and configure the Decide Match event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-7.-decide-matches/activity-4-add-and-configure-the-decide-match-event.md)
- [Exercise 8. View other round when Tourney ends](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-8.-view-other-round-when-tourney-ends.md)
- [\[Activity 1\] Expose the tourneyEnded property](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-8.-view-other-round-when-tourney-ends/activity-1-expose-the-tourneyended-property.md)
- [\[Activity 2\] Expose the hasNextRound property](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-8.-view-other-round-when-tourney-ends/activity-2-expose-the-hasnextround-property.md)
- [\[Activity 3\] Expose the hasPreviousRound property](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-8.-view-other-round-when-tourney-ends/activity-3-expose-the-haspreviousround-property.md)
- [\[Activity 4\] Add and configure the Next Round event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-8.-view-other-round-when-tourney-ends/activity-4-add-and-configure-the-next-round-event.md)
- [\[Activity 5\] Add and configure the Previous Round event](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/ccl1569-k25/exercise-8.-view-other-round-when-tourney-ends/activity-5-add-and-configure-the-previous-round-event.md)

## LAB2539-K25

- [Lab Objectives](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2539-k25/lab-objectives.md)
- [Check your environment first!](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2539-k25/check-your-environment-first.md)
- [Section 1-Building Agents and Use cases](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2539-k25/section-1-building-agents-and-use-cases.md)
- [Section 1.2 Build an agent for ITSM-to help resolve an issue](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab2539-k25/section-1.2-build-an-agent-for-itsm-to-help-resolve-an-issue.md)

## SNU1029-PC26

- [ServiceNow University at K26](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/servicenow-university-at-k26.md)
- [Synthetic Monitoring](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/readme.md)
- [Part 1: Set up the Environment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/part-1-set-up-the-environment.md)
- [Part 2: Discover and Map](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/part-2-discover-and-map.md)
- [Part 3: Configure a Synthetic Monitor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/part-3-configure-a-synthetic-monitor.md)
- [Part 4: Enable ACC Monitor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/part-4-enable-acc-monitor.md): Optionally, enable an Agent Client Collector policy to monitor IIS.
- [Part 5: Force a monitor failure](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26/part-5-force-a-monitor-failure.md): Force a failure on the monitored website and see the results in Event Management.

## SNU1029-PC26

- [ServiceNow University at K26](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/servicenow-university-at-k26.md)
- [Synthetic Monitoring](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/readme.md)
- [Part 1: Set up the Environment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/part-1-set-up-the-environment.md)
- [Part 2: Discover and Map](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/part-2-discover-and-map.md)
- [Part 3: Configure a Synthetic Monitor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/part-3-configure-a-synthetic-monitor.md)
- [Part 4: Enable ACC Monitor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/part-4-enable-acc-monitor.md): Optionally, enable an Agent Client Collector policy to monitor IIS.
- [Part 5: Force a monitor failure](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-1/part-5-force-a-monitor-failure.md): Force a failure on the monitored website and see the results in Event Management.

## SNU1029-PC26

- [ServiceNow University at K26](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/servicenow-university-at-k26.md)
- [Synthetic Monitoring](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/readme.md)
- [Part 1: Set up the Environment](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/part-1-set-up-the-environment.md)
- [Part 2: Discover and Map](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/part-2-discover-and-map.md)
- [Part 3: Configure a Synthetic Monitor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/part-3-configure-a-synthetic-monitor.md)
- [Part 4: Enable ACC Monitor](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/part-4-enable-acc-monitor.md): Optionally, enable an Agent Client Collector policy to monitor IIS.
- [Part 5: Force a monitor failure](https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/snu1029-pc26-2/part-5-force-a-monitor-failure.md): Force a failure on the monitored website and see the results in Event Management.


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